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Palliative Care Outreach Team Manager

Closing Date:
Open until position filled
Job Summary:

As a member of the Patient Care Management team, the Palliative Care Outreach Team Manager ensures integrated delivery of Hospice Palliative Care that spans the continuum of care.   The Palliative Care Outreach Team Manager drives improvement in the outcomes for people with life limiting diseases in the South West.  In collaboration with health system partners, the incumbent in this position formulates and executes a coordinated strategy for the delivery of Hospice Palliative Care based on leading practice throughout the South West Region. 

Reporting to the Patient Care Regional manager, responsibilities include:

  • Participates in the planning for the Huron Perth Hospice Palliative Care Outreach Program, including yearly priorities for action and yearly regional targets
  • Establishes and maintains the Palliative Care Outreach Program partnerships necessary to advance improvements in Hospice Palliative Care outcomes
  • In consultation with the Governance and Steering committees and local Hospice Palliative Care collaboratives, is responsible for the clinical quality improvement agenda for the integrated Hospice Palliative Care Outreach Program and will review program indicators on a regular basis with Regional Manager, Patient Care and Senior Leadership
  • Establishes and maintains excellent communications with partners with respect to the  Palliative Care Outreach Program, which includes yearly priorities, proposed  funding allocations within budget, performance targets and program performance
  • Works collaboratively with the South West health system partners to facilitate Hospice Palliative Care service enhancements and to set targets for the Palliative Care Outreach Programs within the South West
  • Consults regularly with leaders and system partner organizations on plans for quality improvement and yearly targets for improvement
  • Provides ongoing leadership to the Huron Perth Palliative Care Outreach Program team for the development and implementation of an integrated Hospice Palliative Care program
  • Develops, implements, monitors and evaluates area operational plans, goals and achievements
  • Identifies budget requirements and allocates approved funds in accordance with the Huron Perth Palliative Care Outreach Program priorities; monitors, evaluates and manages budget
  • Ensures the effective delivery of the Hospice Palliative Care Outreach Program across the Huron Perth region
  • Stays informed of new developments and emerging issues to ensure continued excellence in Hospice Palliative Care

Qualifications and experience include:

  • Post-secondary education in health science/administration, health promotion or related field or an equivalent combination of education and experience
  • 3-5 years of leadership/management experience with the ability to manage complex projects involving multiple agencies, budgets and stakeholders
  • Strong clinical background in hospice palliative care and a commitment to ongoing education in this area.
  • Flexibility, excellent relationship management, strong system navigation, and knowledge of the community and available supports for complex patients, including palliative supports.
  • A proven track record of effective working relationships with internal and external customers and patients and the ability to build teams and lead through system level change
  • An ability to resolve conflicts and achieve consensus
  • Excellent time management skills and ability to prioritize multiple, conflicting demands
  • Experience and working knowledge related to service delivery systems across the continuum of care
  • Knowledge of Hospice Palliative Care throughout the South West LHIN area an asset
  • Superior organizational skills and solid knowledge of project management and quality improvement methodology
  • Excellent interpersonal, diplomacy, communication and presentation skills
  • Strong collaboration skills to participate on projects and committees with colleagues across the South West CCAC or Hospice Palliative Care providers
  • Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings
  • Ability to deal constructively with a variety of contentious/difficult situations, discuss sensitive information and influence/persuade others to follow a recommended course of action
  • Coaching and communication skills to provide instructions and guidance to staff with respect to activities, challenges and questions
  • Regular travel throughout the South West CCAC and South West LHIN boundaries and occasional travel outside the South West region
  • Proficiency in French is an asset

This temporary full time position will be employed by the South West CCAC with Stratford or Seaforth as the home office location.  The position will continue for approximately nineteen (19) months with the possibility for extension.

To apply for this position, please visit Application deadline is December 5, 2016.

We thank all applicants who take the time to apply.  However, only those invited for an interview will be contacted.  We welcome applications from people of diverse backgrounds.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.