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Patient Care Assistant

Closing Date:
Open until position filled
Job Summary:

The South West Community Care Access Centre (CCAC) serves 60,000 people each year, across a vast region from Tobermory in the north to Long Point and Port Glasgow in the south. Our role is to get people the home and community care they need to stay well, heal at home and stay safely in their homes longer. We also help people transition through the system and to other living arrangements. We do it by working in partnership with patients, families, providers, community organizations, and others.


Patient Care Assistants

Reporting to the Manager of Patient Care, the Patient Care Assistant provides service and support to the Care Coordination process.  This includes the coordination and organization of Care Coordinator activities.  The Patient Care Assistant communicates with patients, families, providers and other multidisciplinary team members and acts as a point of contact for patient issues.  Through the utilization of a Patient Driven Care approach, the PCA disseminates necessary information and triages pertinent information to the Care Coordinator, and assists the Care Coordinator to ensure thorough follow up on patient issues. 

We are currently accepting resumes for positions in all of our locations: London, Stratford, and Owen Sound.


  • Secondary School Diploma or equivalent.
  • Education and/or training in health care administration is an asset.  
  • Minimum one year of related experience, preferably in health care/medical administration or services.
  • Medical Terminology.
  • Demonstrated ability to work effectively as a team member, including communication and conflict resolution skills.
  • Demonstrated organizational skills, including ability to prioritize competing requests and function well under pressure.
  • Demonstrated ability to connect with clients, actively listens to requests, and responds in a timely, sensitive and respectful manner.
  • Demonstrated ability to input data into computer software consistently accurately.
  • Ability to maintain confidentiality.
  • Experience using computer databases, MS Office applications (e.g., Outlook, Word, Excel, PowerPoint, etc.).
  • Demonstrated ability to manage the flow of information in a timely and efficient manner.
  • Prioritizes and manages the Care Coordinator's calendar, sets up appointments on her/his behalf and resolves scheduling conflicts.
  • Valid driver's license and access to a reliable vehicle.
  • Proficiency in the French language is an asset.

To apply for this position, please visit  Application deadline is March 31, 2017.

We thank all applicants; however, only those invited for an interview will be contacted. We welcome applications from people of diverse backgrounds.

Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews please inform Human Resources. 

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.