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Quality Improvement Coach, Health Links (contract)

Closing Date:
Open until position filled
Job Summary:

The Health Links team is a client-driven professional to support our vision:  outstanding care – every person, every day. The Health Link program's aim is to improve the health care experience, outcomes, and equity of access for people with the greatest needs by improving the level of communication and collaboration among providers.

Quality Improvement Coach, Health Links (contract)

 The Health Links team is looking for a temporary full time Quality Improvement Coach.  This contract role is until March 2016, with a potential for extension.  As the Quality Improvement Coach, you will be responsible for enabling, supporting and sustaining improvement efforts within the Health Links strategic and work plan.  Reporting to the Health Links Program Lead, responsibilities include:   facilitating improvement initiatives, on-site coaching and performance monitoring; building health service provider organization capacity to drive continuous improvement initiatives through knowledge transfer of improvement tools, methodologies and change management strategies; identifying educational needs pertaining to initiatives and providing learning opportunities; implement patient experience methodology ;  and establishing and maintaining strong relationships with various stakeholders.  A significant portion of this position will be providing coaching support to Health Link teams as they participate in the Health Links Learning Collaborative.

Qualifications and Experience:  

  • Post graduate degree in healthcare or business administration and/or equivalent education and experience
  • Excellent knowledge of Ontario's health system including primary, acute, community and long-term care settings
  • Good understanding of the role of provincial quality improvement organizations and initiatives (i.e. Ontario Health Quality Council, Centre for Healthcare Quality improvement, etc.)
  • Experience in a lead facilitator and project management role
  • Application of patient experience methodology (e.g. Experience-Based Design approaches)
  • In-depth knowledge of quality management frameworks and methodologies (i.e. Lean, Six-Sigma, Institute for Healthcare Improvement, Experience-Based Design etc.)
  • Ability to use a variety of quality methodologies (e.g., Model of Improvement, Learning Collaborative, etc.) to assess and improve patient flow through the system
  • Superior communication and group facilitation skills
  • Regular travel throughout the South West CCAC and South West LHIN boundaries and occasional travel outside the South West region
  • Proficiency in French is an asset


The successful candidate for this position will be employed by the South West CCAC with home office location to be determined.   

To apply for this position, please visit Application deadline is October 18, 2015.

We thank all applicants who take the time to apply.  However, only those invited for an interview will be contacted.  We welcome applications from people of diverse backgrounds.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.