CCAC Provincial Boundary Map


To find your local region, please enter your postal code


Telehomecare Program Lead

Closing Date:
Open until position filled
Job Summary:

Telehomecare is a patient-centred approach in the delivery of efficient and effective care to people with chronic disease. Leveraging information and communications technology (ICT) to remotely link providers and clients, Telehomecare provides a targeted and rapid response from the care team to an emerging health crisis, as well as proactive patient coaching, education and coordination of care amongst multiple care providers. Demonstrated benefits of the Telehomecare program include:

  • Improvements in participant ability and action to manage their health
  • Decreased hospital readmissions and utilization of emergency departments and walk-in clinics
  • Improved self-reported quality of life and health outcomes

For Telehomecare, the South West CCAC has an existing opportunity for:

Telehomecare Program Lead

(Full Time)

The Program Lead is responsible for the planning and ongoing management of the Telehomecare Program, including the day-to-day coordination of the team, towards achieving set adoption targets and engagement activities.   This includes ensuring there are processes, infrastructure and staff in place to provide adequate, trained clinicians to meet patients' and program needs and maintain business continuity.  The Program Lead will play an active role in fostering a shared understanding of the Telehomecare Program among health system leaders and within the South West CCAC.  This position leads, participates in and demonstrates an understanding of quality, risk, and client safety principles and practices.  Additional responsibilities include:

  • Recruits, supervises, coaches and evaluates the performance of staff, based on program objectives.
  • Provides clinical support and mentorship to Telehomecare Clinicians as necessary.
  • Participates in establishing best practice processes for key program services/processes, such as patient enrolment, remote patient monitoring, alerts management, health coaching, self-management support, and discharge from the Telehomecare Program.
  • Understands and partners with primary care and chronic disease management programs and related services available across the South West, to ensure coordinated care for Telehomecare patients.
  • Works with the Program staff and referring organizations to develop referral processes that are simple and sustainable because they are integrated into routine workflow processes.


  • Post graduate degree in Healthcare or Business Administration and/or equivalent education and experience.
  • Regulated Health Professional in good standing with the relevant regulatory body.
  • Experience and knowledge of service delivery in a health care environment.
  • Strong knowledge base of chronic disease management and experience working with patients who have chronic diseases preferred.
  • Adult education, health coaching, and patient self-management skills preferred.
  • Excellent knowledge of primary care and community resources (e.g., services and programs), and roles of health care providers.
  • Team leadership experience with the ability to manage, direct and oversee complex projects involving South West CCAC employees, multiple health system partners, and stakeholders.
  • In-depth knowledge, understanding and experience in change management principles and methodologies to identify supports needed to achieve objectives.
  • Good understanding of service delivery models and emerging issues and priorities.
  • Solid understanding of the evolving role of the CCACs within the healthcare sector.
  • Effective communication skills to establish and maintain a range of contacts with health professionals, service providers and organizations within the community.
  • Strong collaboration skills to participate on projects and committees with colleagues across the South West and provincially.
  • Ability to deliver information effectively and interpret data clearly in a variety of settings including one-on-one with staff and in team meetings.
  • Regular travel throughout the South West region and some travel outside of the South West region.
  • Proficiency in French an asset.

This is a position with a home office to be determined.  To apply for this position, state the position's job title in the subject line of your email and send with your résumé to  Application deadline is April 15, 2015.

We thank all applicants who take the time to apply.  However, only those invited for an interview will be contacted.  We welcome applications from people of diverse backgrounds.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.