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e-Health Coach

Closing Date:
Open until position filled
Job Summary:

The Partnering for Quality (PFQ) Program is a LHIN funded program hosted at the South West CCAC. The PFQ program supports primary care and health system partners to improve chronic disease prevention and management through the optimized use of their electronic medical record (EMR) and through the implementation of quality improvement methodology. The PFQ team is seeking an eHealth Coach.


Permanent Full Time - eHealth Coach


In partnership with the South West LHIN, the South West CCAC is recruiting for an eHealth Coach to support health service providers across the South West LHIN to optimize the use of technology and information management, facilitating improvement initiatives, transfer of learning, on-site coaching and performance monitoring. The eHealth coach will support users to ensure optimal use of Electronic Medical Records (EMRs) in the primary care setting and effective use of EMRs/Client Records within broader health system settings (integrated technology).


Reporting to the Partnering for Quality Program Lead, responsibilities include:

  • Build capacity within Health Service Provider (HSP) organizations to optimize the technical/clinical use of their EMR/Information Management and Information Technology tools/enablers
  • Help teams optimize the use of their electronic record system (EMRs) based on workflows to enable improved delivery of care and enhanced participation in projects focused on health service delivery
  • Coach teams to be independent users of their EMR system vs. doing work for them by building EMR champions within each team.
  • Develop/organize training/education sessions as both 'subject matter experts' and/or facilitator (face-to-face; remote using webinar technologies; teleconference etc.)
  • Lead training/education sessions (with individual providers as well as group settings) including the development of training material (videos, hand-outs etc
  • Provide coaching to providers and teams for generating searches/queries for reporting on quality improvement measures and standardized data entry
  • Lead stakeholders through change to drive improvements within their resources and constraints (change management; project management
  • Use a variety of quality methodologies (e.g., Model of Improvement, LEAN, etc.) to assess and improve access/ integration of information and effective use of technology within clinical practice
  • Establish and maintain strong relationships with primary care providers in order to co-create improvement opportunities (building trusting relationships with clinicians in order to facilitate improvement initiatives)


Qualifications and experience will include: 

  • Post-Secondary education and/or equivalent experience in a related field (Information Management/Information Technology/Clinical expertise preferred)
  • Demonstrated experience working with electronic record systems in healthcare – specifically EMR workflows within a primary care setting
  • Demonstrated experience developing training modules. As well as delivering training to healthcare providers on information management concepts and the use of technology in individual or group format
  • Demonstrated experience in a project management role
  • Demonstrated experience in a change management role
  • Solid understanding of the basic and advanced functionality required in order to address issues with OntarioMD and EMR system/Information Management vendors
  • Solid knowledge of effective quality improvement frameworks and methodologies including Lean, Six-Sigma, Institute for Healthcare Improvement (IHI) Model for Improvement, etc
  • Demonstrated critical thinking and coaching techniques
  • Excellent communication and presentation skills
  • Demonstrated ability in facilitating/leading group training sessions
  • Demonstrated ability to work independently as well as within a team environment (takes initiative and needs little supervision but also includes colleagues as necessary)
  • Demonstrates solid understanding of data standardization/data integrity
  • Demonstrated ability to guide teams through difficult conversations
  • Demonstrated ability to influence providers/teams to achieve results
  • Demonstrated ability to synthesize information and keep a team focused on goals
  • Demonstrated knowledge of primary, acute, community and Long-Term Care settings (knowledge of primary care practice is essential)
  • Demonstrated knowledge of Ontario's Chronic Disease Prevention and Management Framework
  • Demonstrated understanding of EMR use and the systems used across the South West LHIN
  • Extensive travel throughout the South West CCAC and South West LHIN boundaries and occasional travel outside the South West region
  • Proficiency in French is an asset


Location within the South West region to be determined. 

To apply for this position, please visit  Application deadline is January 23, 2017.

The South West CCAC is committed to employment equity and diversity in the workplace and welcomes applications from diverse backgrounds.  Accommodations are available for applicants with disabilities throughout the recruitment process.  If you require accommodation, please contact our Human Resources Department.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.