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Client Services Assistant

Closing Date:
Open until position filled
30/04/2014
Job Summary:

​The Client Services Assistant communicates with clients, families, providers and other multidisciplinary team members and acts as a point of contact for client issues.

Reporting to the Manager, Client Services, the Client Services Assistant provides service and support to the Care Coordination process. This includes the coordination and organization of Care Coordinator activities. The Client Services Assistant communicates with clients, families, providers and other multidisciplinary team members and acts as a point of contact for client issues. Through the utilization of a Client Driven Care approach, the Client Services Assistant disseminates necessary information and triages pertinent information to the Care Coordinator, and assists the Care Coordinator to ensure thorough follow up on client issues.

Qualifications:

  • Secondary School Diploma or equivalent.
  • Medical Terminology
  • Demonstrated ability to work effectively as a team member, including communication and conflict resolution skills
  • Demonstrated organizational skills, including ability to prioritize competing requests and function well under pressure.
  • Demonstrated ability to connect with clients, actively listens to requests, and responds in a timely, sensitive and respectful manner.
  • Demonstrated ability to input data into computer software consistently accurately.
  • Ability to maintain confidentiality.
  • Experience using computer databases, MS Office applications (e.g., Outlook, Word, Excel, PowerPoint, etc.)
  • Demonstrated ability to manage the flow of information in a timely and efficient manner
  • Prioritizes and manages the Care Coordinator’s calendar, sets up appointments on her/his behalf and resolves scheduling conflicts

To be considered for a position, please apply via e-mail to hr@sw.ccac-ont.ca

For information on the South West CCAC, please visit our web site at www.sw.ccac-ont.ca.

Version française disponible sur notre site web.

Thank you for your interest, however, only those applicants chosen for an interview will be contacted.

Offices in St. Thomas, London, Woodstock, Stratford, Seaforth, Owen Sound, Walkerton and many hospitals throughout the South West region.


A propos du CCAC

Centres d'accès aux soins communautaires (CASC) connectent les gens à travers l'Ontario avec une qualité à domicile et les soins de santé à base communautaire. Les CASC fournissent de l'information, accès aux prestataires de soins qualifiés et les services communautaires pour aider les gens rentrent de l'hôpital ou de vivre de façon autonome à la maison.