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Primary Care

​​​Information for physicians and nurse practitioners
If you have a patient with an acute or chronic care need that is not met with current treatment and supports, we can support them at home and in the community.

Primary Care dedicated phone line:


Monday to Friday 8 a.m. to 8 p.m.; Saturday 8:30 a.m. to 8:00 p.m.; Sunday 8:30 a.m. to 6 p.m.; Statutory Holidays 8:30 a.m. to 4:30 p.m.

We're improving communication, access and linkage to us and community services.

It's easy - one number access to all community information:

  • Ask about a patient currently on our caseload
  • Refer patients with chronic and complex needs
  • Connect with your Care Coordinator
  • Find out about all community services

If you have a dedicated Care Coordinator embedded in your family health team, speak to them first. If they are unavailable, this number gives you access to dedicated staff who can provide you with the information you require.

We have a homecare team in your neighbourhood. Let's work together.

Referral forms
General referral form for Home and Community Care Support Services 
Medical Referral Form-Long Term Care/ Retirement Homes Speech Language Pathology
Telehomecare Referral Form (for patients with COPD/CHF)
Palliative Care Common Referral Form
Palliative Referral FAQ 

Please ensure all referral forms are completed as fully as possible to avoid any delays in activating the requested services.  Completed forms should be faxed to the fax number indicated on each form.

Fact sheet – LHIN
Dementia Resources
Dementia Resources for P​rimary Care  is a resource to support your work in providing care for older adults with dementia and responsive behaviours. It provides tools, resources and information specifically designed for primary care settings. 
For more information, you can also contact the Psychogeriatric Resource Consultant for Primary Care (PRC-PC) at or 416-586-4800 ext. 5251.

OHIP Billing codes
You can use the following billing codes* when working with us:

Home care application :
K070 for completing a referral : $31.75
Refers to the completion and submission of a home care service request form on behalf of a patient for whom the physician provides on-going medical care. The amount payable for this service is as shown and is in addition to the assessment fee payable, where applicable. The amount payable for completion of the home care service request form if completed in whole or in part by a person other than the physician or the physician's employee is nil.

Home care supervision:
K071 for acute home care supervision (maximum 1 every week for the first 8 weeks following admission to home care program): $21.40 

K072 for chronic home care supervision (maximum 2 per month commencing in the 9th week following admission to the home care program): $21.40 

K124 for a case conference regarding a patient: $31.35

*Note that K124 requires participation by the physician most responsible for the care of the patient and at least 2 other participants that include physicians, regulated social workers, employees of ours and/or regulated health professionals. 

The service rendered by the most responsible physician for personally providing medical advice, direction or information to health care staff of a or contractor of ours on behalf of a patient for whom the physician provides on-going medical care. The date, question, response and identity of the health care staff must be recorded in the patient's medical record. The amount payable for home care supervision without the required record of service in the patient's medical record is nil. The amount payable for home care supervision rendered on the same day as a consultation or visit by the same physician with the same patient is nil. 

*Codes as per the Schedule of Benefits for Physician Services under the Health Insurance Act