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Toronto Central Community Care Access Centre Honoured


Dipti, Deb Matthews and Jodeme photo

Dipti Purbhoo, Senior Director, Client Services, Honourable Deb Matthews, Minister of Health and Long-Term Care and Jodeme Goldhar, Lead, Health System Integration for Complex Populations and Primary Care

In 2013 the Ministry of Health and Long-Term Care introduced the Minister's Medal Honouring Excellence in Health Quality and Safety. This award serves to recognize the work being done across the province by health care professionals.

We are pleased to announce the Toronto Central CCAC was awarded honourable mentions in the category of Team-based Initiative/ Program for the Integrated Client Care Program (ICCP). The goal of ICCP is to allow more clients to remain at home, longer, in safety and comfort. The program focuses on the one to five per cent of frail seniors who results in 30 to 60 per cent of health care costs, and integrates services at the level of the individual client.

Key partners in primary care, specialty, acute care, complex continuing care, rehabilitation, Toronto Central CCAC, Emergency Medical Services (EMS) and social services and others came together to smooth transitions and form a care team around each client. Each team is quarterbacked by a Toronto Central CCAC care coordinator.

The program has been very successful in its aim to allow individuals to live at home while feeling more satisfied. The program has reduced demand for Alternate Level of Care (ALC) beds, long-term care beds, EMS and acute care. The program is notable because it uses existing resources and integrates many partners. Since 2010-11, the program is now on its third generation, reaching more people, including children with complex care needs and end-of-life clients.

Toronto Central CCAC's ICCP program is an inspiring story of what can be achieved by organizations willing to break down silos and work together for the health of their patients, and its program that can be duplicated quickly across the province with significant potential savings, to transform our health care system for the better.