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Advancing Inter-professional Collaboration Award

Toronto Central CCAC wins the Advancing Inter-professional Collaboration Award for Leadership in Integrated Community Care

"One Team" approach provides a streamlined, coordinated model for elderly, complex clients

Toronto, ON, March 6, 2015 – Today, the Toronto Central Community Care Access Centre (CCAC), as part of the Integrated Community Care Team (ICCT), was awarded Baycrest Hospital's Advancing Interprofessional Collaboration Award. This award honours innovation and initiative in the delivery of healthcare, and is shared with the team of Central CCAC, North York General Hospital, Regional Geriatric Program, local primary care physicians and Baycrest itself.

ICCT provides tailored services to the specific needs of the "solo" primary care physician by facilitating an enhanced link with acute care at North York General Hospital and Baycrest's in-patient specialty services. A dedicated Care Coordinator assigned to each client provides cross-continuum care coordination and system navigation for the client. The delivery of this makes the initiative unique as it spans two LHINs and several providers: this is true integration.

"We are both honoured and humbled to be recognized for our commitment to providing integrated care to our most medically-complex clients and moving the clinical model to a 'one team' approach," says Dipti Purbhoo, Senior Director of Client Services, Toronto Central CCAC. "Through the dedication and innovation that is practiced daily by both our team at Toronto Central CCAC and our valued partners, we continue to be inspired to provide clients with a care team that works together in new ways, putting the client at the centre of their care."

ICCT brings together primary care, community, specialty and acute care resources into a single, integrated team to support the most medically complex clients. This model of patient-centered care and seamless integration of existing resources provides physicians the ability to more effectively deliver the best care possible. Under this model, frail, older adult clients can continue to be supported at home, reducing the chance of unnecessary Emergency Department (ED) visits, acute hospitalizations and long-term care institutionalizations. As the typical client being cared for by the ICCT team is aged 65 or older and has two or more chronic medical conditions, the integrated "one team" approach allows care teams to collaborate and determine the best course of action for those in need. Through this integrated model, the incidences of fragmented and uncoordinated care are decreased and the ability for care teams to provide rapid and timely support to clients is increased.

"This recognition of our partners and the CCAC's success in providing focused, point-of-care support to our clients will further compel our team's commitment and dedication to both those receiving care, as well as the broader community," says Purbhoo. "Through team integration with the client's needs as the primary focus, this model of care will continue to make a positive difference to our clients' overall health."

About Toronto Central CCAC

Toronto Central CCAC connects people across Toronto with quality in-home, clinic and community-based health care. We provide information, direct access to qualified care providers and community-based services to help people come home from hospital or live independently at home. In any given month we serve a population of nearly 1.5 million residents of the Toronto area with their care needs. In any given month, we support:

    • More than 19,000 people of all ages, cultures and backgrounds
    • 1,700 kids getting support at their schools
    • 400 adults receiving rehabilitation services
    • 23,000 information and referral inquiries
    • The transition to a long-term care home for 240 clients
    • 600 individuals to die at home with dignity
    • Saving 1000s of hospital days by transitioning 7,000 clients home for care
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MEDIA CONTACT: Samantha Kemp-Jackson,, (416) 217-3820 x2713