Toronto – October 25, 2016 – The Toronto Central Community Care Access Centre (TC
CCAC) is proud to have its One Client, One Team™ strategy and programs designated as a
High Impact Practice by the Canadian Home Care Association (CHCA).
“We are honoured to receive this recognition,” says Jodeme Goldhar, Chief Strategy Officer
at the TC CCAC. “The One Client, One Team strategy truly began by listening to our clients
and their caregivers, many of whom expressed that the health care system felt
disconnected. We sought to change that by better integrating care with our partners so
that clients and families experience multiple care providers across different organizations
and sectors as ‘one team.’ Through this approach, care is better coordinated, more focused
on what’s most important to clients and their carers, and as seamless as possible.”
Through the strategy, partners from across the health care system including family doctors,
hospitals, specialists, community support agencies and emergency medical services work
more closely together than ever before to care for clients with complex needs. Access to
home and community services is simplified and the team collaborates to ensure care is
based on what is most important to the client and caregiver.
“High Impact Practices are based on evidence and result in better care, as well as better
value for the health care system and the people in it,” notes Dipti Purbhoo, Senior Director
of Client Services at the TC CCAC. “Our One Client, One Team™ strategy has yielded
incredible results. In palliative care, for instance, 100% of caregivers felt they were
supported at the time of death, and 98% of clients and caregivers reported a positive
experience through the One Team approach.
We’re proud of our teams and of the partners who made this possible. We will continue to
build upon our success as we contribute to further health system integration.”
Media Contact: Marnie Ivanich – firstname.lastname@example.org, (416) 904-7567
About the Toronto Central Community Care Access Centre (CCAC)
The Toronto Central CCAC connects people across Toronto with quality in-home, clinic and
community-based health care. The organization provides information, direct access to
qualified care providers and community-based services to help people come home from
hospital or live independently at home. Last year, 74,000 residents of Toronto were
supported through the Toronto Central CCAC. Driven to provide the best possible outcomes
for these clients, the organization is recognized provincially, nationally and internationally as a leader and innovator in the field of homecare.