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Toronto Central CCAC Recognized for “One Team” Approach to Care

Toronto – October 25, 2016 – The Toronto Central Community Care Access Centre (TC

CCAC) is proud to have its One Client, One Team™ strategy and programs designated as a

High Impact Practice by the Canadian Home Care Association (CHCA).


“We are honoured to receive this recognition,” says Jodeme Goldhar, Chief Strategy Officer

at the TC CCAC. “The One Client, One Team strategy truly began by listening to our clients

and their caregivers, many of whom expressed that the health care system felt

disconnected. We sought to change that by better integrating care with our partners so

that clients and families experience multiple care providers across different organizations

and sectors as ‘one team.’ Through this approach, care is better coordinated, more focused

on what’s most important to clients and their carers, and as seamless as possible.”


Through the strategy, partners from across the health care system including family doctors,

hospitals, specialists, community support agencies and emergency medical services work

more closely together than ever before to care for clients with complex needs. Access to

home and community services is simplified and the team collaborates to ensure care is

based on what is most important to the client and caregiver.


“High Impact Practices are based on evidence and result in better care, as well as better

value for the health care system and the people in it,” notes Dipti Purbhoo, Senior Director

of Client Services at the TC CCAC. “Our One Client, One Team™ strategy has yielded

incredible results. In palliative care, for instance, 100% of caregivers felt they were

supported at the time of death, and 98% of clients and caregivers reported a positive

experience through the One Team approach.


We’re proud of our teams and of the partners who made this possible. We will continue to

build upon our success as we contribute to further health system integration.”



Media Contact: Marnie Ivanich –, (416) 904-7567


About the Toronto Central Community Care Access Centre (CCAC)

The Toronto Central CCAC connects people across Toronto with quality in-home, clinic and

community-based health care. The organization provides information, direct access to

qualified care providers and community-based services to help people come home from

hospital or live independently at home. Last year, 74,000 residents of Toronto were

supported through the Toronto Central CCAC. Driven to provide the best possible outcomes

for these clients, the organization is recognized provincially, nationally and internationally as a leader and innovator in the field of homecare.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.