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Toronto Central CCAC Recognized for Excellence in Quality

Recognition of organization's commitment to work life care and service delivery

Toronto - January 15, 2016  Toronto Central Community Care Access Centre (CCAC) has been honored with The Quality Healthcare Workplace Award (QHWA) Gold Level for the third year in a row.

The award program is a partnership of the Ontario Hospital Association and the Ministry of Health and Long-Term Care, and recognizes health care organizations that have improved their staff's quality of work-life and the quality of care and services they deliver.

"We are honoured to be recognized for a third year at this level," says Stacey Daub, CEO, Toronto Central CCAC. "This award confirms that our work in this area is making a difference to our valued employees as well as the clients they serve."

Key factors in determining the winners of the QHWA include workplace policies and practices, employee relations, job performance management and health promotion programs in the workplace.

 "This award is a recognition of the employees of the Toronto Central CCAC who work hard every day to make a difference for clients and colleagues," says Daub. "We will continue to challenge ourselves to raise the bar on quality standards that have made our workplace a success."

About Toronto Central CCAC

Toronto Central CCAC connects people across Toronto with quality in-home, clinic and community-based health care. We provide information, direct access to qualified care providers and community-based services to help people come home from hospital or live independently at home. In any given month we serve a population of nearly 1.5 million residents of the Toronto area with their care needs. In any given month, we support:

  • More than 19,000 people of all ages, cultures and backgrounds
  • 400 adults receiving rehabilitation services
  • 23,000 information and referral inquiries
  • The transition to a long-term care home for 240 clients
  • 600 individuals to die at home with dignity
  • 1,700 kids getting support at their schools
  • Saving 1000s of hospital days by transitioning 7,000 clients home for care




Media Contact


Julia Oosterman  416-217-3820  x. 2656

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.