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Toronto Central Community Care Access Centre Launches Primary Care Phone Line

Toronto Central CCAC

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Toronto – July 7, 2014 – With the goal of building stronger relationships with their Primary Care partners, the Toronto Central Community Care Access Centre (CCAC) has launched a new, dedicated phone line for Primary Care physicians and their teams. Created in direct response to physicians' requests for an easier method to connect with the CCAC, the phone line is a further step towards strengthening ties between Toronto Central CCAC and one of its most important partner groups – Primary Care providers. Available seven days a week (8:30am- 8:00pm Monday-Sat and 6pm on Sundays), the phone line will be staffed by well-informed CCAC staff who have specialized expertise and knowledge of home and community services.  The role of these individuals will also include providing information about Toronto Central CCAC , assistance with navigation of external resources, access to staff for urgent response situations and  facilitating patient referrals to both the organization and various community support services.

 

"Created in response to physicians' requests, the Primary Care Phone Line provides an easy access point for primary care physicians who require information, referral and support for their patients," says Dipti Purbhoo, Senior Director, Client Services at Toronto Central CCAC. "Having the expertise and support of our experienced Team will allow physicians to quickly and effectively meet their patients' health, psychosocial and functional needs," continued Purbhoo. Physicians can directly access the Primary Care Line at (416) 217-3935.

 

The phone line will provide an additional layer of help for primary care physicians who require more detailed information on community supports and services offered in partnership with the Toronto Central CCAC. While many physicians have established relationships with specific Care Coordinators at the organization, there are times when additional information or assistance is required. Support provided through the phone line will fill this gap and allow for a more fulsome and integrated level of care for patients. Along with this new resource, the Toronto Central CCAC is working to establish closer working relationships between primary care providers and the CCAC Care Coordinators in the community that care for their patients.  "Our goal is to work closer with primary care providers so their patients have access to the supports and care they need. Our physician phone line is one way we are moving closer to this goal" says Purbhoo.

 

Media Contact: Samantha Kemp-Jackson, Phone: (416) 217-3820 Ext: 2713, samantha.kempjackson@toronto.ccac-ont.ca

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.