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Wait Time / Waitlist Information

Access to timely care is important to patients and caregivers. Our Care Coordinators assess a person's care needs to determine which services, and how urgently services, are needed. 


Wait Times

With a specific emphasis on reducing wait times for patients with the greatest need, the Ministry of Health and Long-Term Care introduced a new measure for access to timely care, a five-day wait time for home nursing visits and personal support visits for patients with complex care needs.

We measure our ability to provide care within five days of assessment by a Care Coordinator. We measure this for all patients who need nursing, as well as for complex patients who need personal support.



We are not always able to provide certain services to all patients, and must place some patients on a waitlist until capacity to provide that service becomes available. When a waitlist exists for a service, it is usually due to limited resources to provide the service; LHINs prioritize providing care to their patients with the most urgent and complex care needs. A waitlist may also exist for certain services because there are too few clinicians in the community with the necessary expertise.

While we ensure that children who require care are prioritized to receive services as soon as possible, there are some children with lighter  needs that may wait for service to start.  In these situations, a waitlist may exist due to the demand for services exceeding the available resources.   Those waitlisted are connected to and/or made aware of other service options that may be available in the community.    

More information about wait times and waitlists for home care »

View wait times of long-term care homes in Waterloo Wellington.