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Accessibility for Ontarians with Disabilities

The government of Ontario enacted the Accessibility for Ontarians with Disabilities Act in 2005. This act lays the framework for the development of province-wide mandatory standards on accessibility in all areas of daily life.

Accessibility Standards

Ontario now has accessibility standards in five areas:

  • Customer Service
  • Employment
  • Information and communications
  • Transportation
  • Design of public spaces

Learn more about the Accessibility for Ontarians with Disabilities Act, 2005

For more information on AODA, please visit

All clients, employees, potential employees, service providers, and members of the community are provided a barrier free environment that supports the dignity of each individual.

This will be reflected throughout the Waterloo Wellington LHIN by:

  • People with disabilities being able to enter the Waterloo Wellington LHIN and reach their destinations without encountering barriers
  • People with disabilities receiving the services they require without encountering barriers
  • People with disabilities working without encountering barriers
  • Accessibility being incorporated into the Waterloo Wellington LHIN policies and practices
  • Accessibility being accepted as everyone's responsibility


Waterloo Wellington Accessibility Policies

The Statement of Commitment as well as our Accessibility Policies will be posted for review shortly.  They are:

  • Statement of Commitment
  • Customer Service Policy
  • Integrated Accessibility Standards Policy
  • Service Animals
  • Employment Accommodations for Persons with Disabilities (Career page)
    • WWLHIN strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. 

The AODA legislation as of January 1, 2012 requires the Waterloo Wellington Local Health Integration Network to make available upon request to those with disabilities information on the organization's Emergency procedure, plans and/or public safety information.

To make a request for our information in an accessible format contact us by email or phone:


Phone:    888 883 3313 or 310 2222 (no area code required)