Home and Community Care Support Services Waterloo Wellington is one of 14 Home and Community Care Support Services organizations in Ontario with a focused mandate to deliver local health care services such as home and community care, access to community services and long-term care home placement.
These organizations were previously known as Local Health Integration Networks at a time when they also led local health care planning and funding, and those functions are now part of Ontario Health.
Home and Community Care Support Services Waterloo Wellington is dedicated to ensuring the ongoing delivery of local services while Ontario makes changes to improve the health care system to give patients better connected care with health care providers working as one coordinated team in Ontario Health Teams.
Our name has changed but services remain the same, including home and community care, long-term care home placement and help finding services and local doctors.
You can explore your care and support options through our website, or contact us at 519 748 2222 (Waterloo Region) or toll free at 888 883 3313.
HOME AND COMMUNITY CARE SUPPORT SERVICES BOARD OF DIRECTORS
A dedicated board of directors has been cross-appointed to the 14 Home and Community Care Support Services organizations to oversee service continuity across the province and is accountable to the Ministry of Health. Click here for more information.
PATIENT BILL OF RIGHTS
Patient care is the core business of Home and Community Care Support Services. Patients, caregivers and families are key partners in care, supported by a Patient Bill of Rights that sets the foundation for how they can expect to interact with and be treated by each Home and Community Care Support Services employee, as well as those of our contracted service provider organizations. The rights outlined in Section 9(1) of Ontario Regulation 187/22 under the Connecting Care Act, 2019 are closely aligned with our Mission, Vision and Values, as well as our Strategic Priorities, and will continue to be promoted, respected and upheld through our dedication to the patients and families we serve and our commitment to drive excellence in care and service delivery. Click here to view the Patient Bill of Rights.
OUR COMMITMENT TO EQUITY, INCLUSION, DIVERSITY AND ANTI-RACISM
In the fall of 2021, our Board of Directors approved an Equity, Inclusion, Diversity, and Anti-Racism (EIDAR) statement to guide our 14 Home and Community Care Support Services organizations. Click here to read about our commitment to EIDAR.
IMPROVING ACCESS TO FRENCH LANGUAGE HEALTH SERVICES
Access to quality French-language health services directly impacts the health of Francophones. Home and Community Care Support Services works to fulfill this need as part of its responsibilities under the French Language Services Act. Home and Community Care Support Services works with local French Language Health Planning Entities to ensure we are meeting the needs of our Francophone patients.
ENGAGEMENT WITH INDIGENOUS PEOPLES
Home and Community Care Support Services is committed to working with Indigenous communities to ensure culturally safe and appropriate care for Indigenous people, and as part of this journey will address issues of equity, inclusion, diversity and racism.
Recent Changes Related to Home and Community Care
March 17, 2021 – Additional Transfers to Ontario Health
On March 17, 2021, the Honourable Christine Elliott, Deputy Premier and Minister of Health, issued an order under the Connecting Care Act, 2019 transferring the health system planning and funding functions of the Local Health Integration Networks (LHINs) to Ontario Health, effective April 1, 2021:
Patient care functions, including the delivery of home care and long-term care home placement services, will remain in place under a new name to reflect a focused mandate – Home and Community Care Support Services.
Our name will change but services and contact information will remain the same, including home and community care and long-term care home placement.
This is part of Ontario’s plan to build a better, more connected health care system centered around the needs of patients through Ontario Health Teams.
Patients and families will continue to have access to the care they need and the health care providers with whom they have built relationships.
Ontario Health and the Ministry of Health are committed to ensuring Ontarians continue receiving high-quality health care services where and when they need them. For more information, visit ontariohealth.ca.