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Waterloo Wellington CCAC Recognizes Key Achievements that Enhance Community's Access to Care


(Waterloo, ON), September 22, 2015 - The Waterloo Wellington Community Care Access Centre's (WWCCAC) community report recognizes a number of key achievements that provide seniors, adults and children in Waterloo and Guelph Wellington communities with greater access to personalized, high quality, home care. Some of those achievements include:

  • Introduced an innovative Speech Language and Pathology and Occupational therapy pilot program that released more than 1,000 local students from the wait list.
  • Developed three specialized, multi-disciplinary In-Home Teams that provide personalized support to those in our community who suffer with multiple, complex medical, psychiatric and/or social challenges.
  • Expanded the Mental Health and Addiction Nurses in District School Boards Program (MHAN) to accept referrals from outside the hospital and school to include physician specialists working with children such as pediatricians and child & adolescent psychiatrists and thereby providing families with greater access to support.
  • Partnered with Guelph EMS to launch the Community Paramedicine Referral Program which is helping to reduce un-necessary hospital admissions while giving the community more timely access to care.
  • The WWCCAC's unique Community Stroke Program was named as a leading practice by Accreditation Canada, a third party organization that evaluates the quality and safety of health care organizations, and was nominated for the Minister's Medal – an award honouring exceptional work across the health system.
  • Expanded secure e-Referral technology to 100 per cent of local long term care homes and almost 90 percent of local community support service partners allowing for greater system efficiency and more timely access to seamless and coordinated care.

"Over the past year, we achieved many accomplishments and have made great strides in advancing our strategic plan," says Brian Cowan, Chair, Board of Directors, WWCCAC. "Going forward, we continue to remain focused on continuing to deliver personalized, high quality and seamless care to our community."

The WWCCAC was also pleased to report that its work over the past 12 months has been done with a balanced budget.

"We have challenged ourselves to find new and innovative ways to increase access to personalized, high quality, and seamless care, at every stage of the health care journey," says Dale Clement, CEO, Waterloo Wellington CCAC. "We successfully forged new partnerships and collaborations with health care providers and community agencies, and leveraged technology in innovative ways. As a result, the WWCCAC implemented and expanded programs to support children, adults and seniors."

To access the WWCCAC's 2014-2015 Annual Report, please click here.

About the Waterloo Wellington CCAC The Waterloo Wellington Community Care Access Centre (CCAC) connects people with services, helps them get home from hospital and stay home safely, helps them find a place in a long-term care home, and much more. The CCAC works in partnership with hospitals, family doctors, community agencies and others to help patients get the right care at the right time and place. On any given day, the CCAC helps more than 17,000 people in our community.


For more information:

Danielle Van Duzer, Director - Communications

Tel: 888 883 3313 extension 5623

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.