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Neighbourhood Model - A Geographic Approach to Delivering Care

​For Immediate Release

Important information for patients in our community to clarify inaccurate information reported in media


Waterloo, May 13, 2016 - Today, Waterloo Wellington Community Care Access Centre (WWCCAC) clarified changes that will improve how home and community care is delivered in Waterloo Wellington Region.

On June 7, service providers will begin to accept new patient referrals in their new neighborhoods while continuing to service existing patients. The commitment of WWCCAC and service providers has always been to avoid patient transitions. Should service providers identify a challenge in fulfilling that commitment, they will advise the WWCCAC and bring forward a plan that best supports the needs of patients we collectively serve. To date, there are no patients requiring a change that have been identified by service providers.

Our neighbourhood model focuses on having specific Service Provider organizations, within each discipline, service defined neighbourhoods across Kitchener-Waterloo, Cambridge, Guelph and Rural Wellington. The WWCCAC, working with contracted service providers, has created this neighbourhood concept to enhance care delivery and the patient experience.

"The concept of aligning service providers into neighborhoods was raised over two years ago, in collaboration with our Service Provider organizations, to address health human resources challenges. In particular, time spent travelling across our geography to service patients, and management of the growing demand for CCAC services in our region" says Dale Clement, CEO, WWCCAC. "Delivering care through this new model will create greater consistency in care, fewer missed visits, a reduced need for patient's to 're-tell' their story among multiple providers and a better patient experience overall."

This work supports the vision for the future of home and community care - a system where health care providers work together and where patients receive more consistent and equitable home and community care, and provides a foundation to strengthen linkages with other health care providers including primary care. But most importantly, it addresses what we've heard from the community who have said they want greater collaboration, communication and coordination among care providers.

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Update 19-May-2016

Link to CBCKW89.1 Radio Interview with Dale Clement, CEO.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.