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Message to Patients

I am writing to you to share some updates regarding Waterloo Wellington CCAC. Recently, the Ministry of Health and Long-Term Care released its proposal to modernize home and community care.

Patient’s First: A Proposal to Strengthen Home and Community Care in Ontario, which was released in December, announced shifting the responsibility for home and community care from CCACs to Local Health Integration Networks (LHINs) who are currently responsible for regional health care planning.

The goal is to create a truly integrated health care system for patients that works to deliver high-quality and consistent care, and makes the system easier to navigate. In this new scenario, CCAC employees would be employed by the LHINs and home and community care services would continue to be provided by current service providers.

In many ways Waterloo Wellington CCAC is in a unique position, already working on local initiatives that support the Ministry’s proposal. We are working with our LHIN, family doctors, community partners and our service providers to explore new and innovative ways to deliver best practice care to our growing and aging community, while continuing to meet the increasing demand for home and community care in our region.

While no timeline has been announced as to when this transition will happen, I want to reassure you that it is business as usual at Waterloo Wellington CCAC and that delivering high quality care to our community remains our top priority. As always, your Care Coordinator will continue to work with you to ensure you are receiving the most appropriate services based on your care needs and ministry guidelines.

We look forward to playing a key role in the modernization of home and community care and ensuring our community has equitable access to high quality, individualized, coordinated care.


Dale Clement

Chief Executive Officer