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Waterloo Wellington Achieves Highest Accreditation Award

Accreditation Canada has awarded the CCAC the highest level of achievement, "Accredited with Exemplary Standing."

Accreditation is a voluntary peer review process that health care organizations undergo to understand what they're doing well and where they can improve. After months of preparation, the CCAC hosted an accreditation team visit in November. The surveyors probed every aspect of the organization and then produced a glowing report.

"We are delighted to receive this confirmation of the quality of our important work," says Michael Delisle, CCAC Board Chair and President and CEO of Registrar Company Inc. "In my day job, I'm well aware of the value of third-party validation. Accreditation is an opportunity to get an objective view of the organization, and the CCAC is clearly performing extremely well by national standards."

Gordon Milak, CEO of the CCAC, credits a skilled and dedicated staff with achieving this result. "Our care coordinators and other staff members are focused on delivering outstanding care," he says. "They go above and beyond to help people stay well, get better and stay in their own homes and communities. I am very proud to be associated with this organization."

Milak adds that the accreditation process has also provided some excellent opportunities for continuing quality improvement. "We won't be resting on our laurels," he says. "There is always more we can do to improve quality and safety. At a time when our health system faces significant challenges, we continue to look for innovative ways to make care better."