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Case Manager – Community Mental Health (FT)

Closing Date:
Open until position filled
Job Summary:

Initial Assignment:  141 Weber Street South, Waterloo, Regular Day Shift. 

                                 Provides relief at other CCAC locations or teams as required.


Reporting to the Manager of Client Services, the incumbent will be responsible for:

  • conducting eligibility and service needs assessments for clients referred to CCAC for in home or placement services;
  • developing, initiating and co-ordinating individualized care plans for eligible clients, and providing ongoing resource management and discharge planning as appropriate;
  • conducting alternate planning for non-eligible clients, and providing program interpretation/education to hospital and community agency staff, long term care facilities, physicians, clients and families;
  • performing other duties as assigned.  


Knowledge and application of case management principles and practices acquired through membership in good standing, with the appropriate college, as a Registered Nurse, Occupational Therapist, Physiotherapist or Speech Language Pathologist, or membership in good standing with the College of Social Work, with a degree at the Master's level.  Proven skills in the areas of case management, assessment, communication, interviewing, problem solving, interpersonal and leadership within a team based setting is required.  Recent CCAC case management and experience and knowledge related to mental health issues required and certification in Mental Health Nursing (CPMHN(C)) or other Professional Mental Health certification is preferred.  The ability to work independently in a highly organized manner is required.  This position also requires proficiency in the use of a personal computer in a windows networked environment, using Word and database software.  The ability to travel throughout Waterloo Region and Wellington County is required.  Fluency in French language preferred.

This position may be required to provide relief at other CCAC locations or teams as needed and may be part of the on call rotation as per the provisions of the ONA collective agreement.

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #14/0/43 before 4:30 p.m. on May 23, 2014 to Human Resources (e-mail:, fax: 519 883 5525). We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.