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Manager, Professional Practice

Closing Date:
Open until position filled
Job Summary:


Waterloo Wellington Community Care Access Centre

Notice of Administrative Job Vacancy


Date of Posting:    July 23, 2015    Posting:              15/A/11
Closing Date:        Sept 18, 2015   Union:                Non-Union
Position:  Manager, Professional PracticeFTE:                    1.0 – Full-time

Initial Assignment:  141 Weber Street, Waterloo, Regular Day Shift.

***Note that this position may be subject to a location change.



The Manager of Professional Practice is committed to providing outstanding care – every person – every day.  This role will exhibit the following values:  mutual respect, responsiveness, innovation, fairness and courage.

Reporting to the Senior Director, Partnership and Performance, this position is responsible for providing support and direction for Professional Practice within CCAC.



  • Leading and managing the professional practice framework within CCAC, which supports the provision of effective care coordination;
  • Acting as a key resource to Client Services Managers, Clinical Services teams and Service Providers in the implementation of best, leading and evidence-based practices into daily patient care;
  • Collaborating with Client Services Managers, Clinical Services teams and Service Providers in the identification, discussion, change and evaluation of practice issues;
  • Working with Client Services Managers, and Organizational Development team to ensure best, leading and evidence based practices are built into staff learning and development activities;
  • Working closely with Client Services Managers and the IT team to ensure best, leading, evidence based practices are supported and enabled through organizational information systems and technology;
  • Monitoring current legislation and professional standards and guidelines for compliance and collaborating with appropriate individuals and departments to address shortfalls and/or anticipated implications;
  • Coordinating and enabling CCAC participation in externally driven research initiatives;
  • Ensuring CCAC research policy and procedures are up-to-date; adhere to current standards for ethical research practices and are consistently applied with the CCAC;
  • Initiating and/or coordinating internally driven research initiatives;
  • Operationally, interpreting organizational directions, goals and performance standards at the team level;
  • Monitoring performance metrics and reports variances – Implementing improvements to meet service standards within defined portfolio as established by the Senior Director, Partnerships and Performance;
  • Monitoring and managing resources as required according to established guidelines and CCAC priorities;
  • Contributing to the development of the annual strategic and divisional operational plan;
  • Managing the implementation and evaluation of new service initiatives using WWCCAC principles of change management;
  • Participating and may facilitate working groups and focus groups to support system efficiency, integrated service delivery and best practice;
  • Represents the CCAC on local and provincial initiatives;
  • Participating in community events, including formal presentations, to promote CCAC objectives, activities, programs and services;
  • Other duties as assigned.


  • Specialized University Degree in a health-related field or equivalent combination of work experience and education
  • Registered and in good standing with the College of Nurses of Ontario
  • Minimum 3-5 years management experience working within a similar role
  • Ability to translate nursing education and research results into clinical best practice
  • Knowledge of CCAC priorities, policies, practices and service standards
  • Knowledge of applicable legislation and regulations governing health care delivery
  • Knowledge of direct care/case management models used in community health care 
  • Knowledge of local client service area health care needs and services
  • Working knowledge of financial and statistical reporting
  • Knowledge of quality improvement principles and processes
  • Strong communication skills to a variety of audiences internally and externally
  • Strong collaboration and negotiations skills to participate on projects and committees with colleagues across the CCAC or local community agencies
  • Strong facilitation, mentoring and change management abilities
  • Leaderships skills that will promote team building and positive organizational culture
  • Effective organizational skills allowing to prioritize and respond to multiple demands within defined time lines
  • Strong working knowledge of computer software (e.g., Word, Excel)
  • Ability to travel throughout Waterloo Wellington


If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #15/A/11 before 4:30 p.m. on Sept 18, 2015 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.




About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.