Waterloo Wellington Community Care Access Centre
Notice of Administrative Job Vacancy
|Date of Posting: August 12, 2015||Posting: 15/A/12|
|Closing Date: August, 21 2015||Union: Non-Union |
Position: Director of Patient Services
Number of openings (2)
FTE: 1.0 – Full Time, permanent
Initial Assignment: Location to be confirmed, must be flexible to work out of all WWCCAC sites,
Regular Day Shift.
The Director, Patient Services is responsible for ensuring that efficient and effective services are provided to clients and their families through the provision of case management services and long term care facility placement services in hospitals and in the community.
This position requires a high level of independence and is expected to provide the leadership to ensure the objectives of the CCAC are met.
NATURE & SCOPE:
Establishes process within the portfolio to ensure client services are provided in accordance with CCAC policies, relevant legislation, standards and guidelines
Provides direction regarding complex client issues and complaints including those identified through the local MPP offices and MOHLTC Action Line which are unresolved by CS Managers
Leads, develops and manages projects and operational change initiatives to advance WWCCAC goals and directions established by the Senior Director, Patient Services
In conjunction with the Senior Director, establishes service delivery performance standards and quality improvement processes, and ensures implementation within designated area of responsibility
Leads and directs collaborative and effective communication with service providers, at the senior management level, to manage effective delivery of client services in the community
Manages Stakeholder relations externally and internally within the portfolio as delegated by the Senior Director, Patient Services
Represents the CCAC on a variety of community and work teams to develop initiatives in providing integrated and quality client care
Provides leadership and direction with respect to the implementation of CCAC and LHIN strategic initiatives with existing LHIN wide hospitals, Community Support agencies and other community stakeholders
Develops community linkages and partnerships to support quality client care and system integration
Leads and/or participates on internal CCAC projects and committees to develop and implement strategies to improve client care
Provides support to senior management by identifying and evaluating the impact of proposed changes
Provides ongoing leadership and direction to a team of managers and staff in delivering quality client care and promoting accountability, quality improvement and the achievement of goals and objectives
Leads and supports evidence-based quality improvement activities
Identifies budget requirements in accordance with CCAC priorities and client needs within the portfolio
Accountable for budget and resource management with respect to service utilization through establishing effective processes for ongoing monitoring, analysis, recommendations and reporting of variances
A Master's degree in Health Sciences, Health or Public Administration.
5-7 years' experience in progressively responsible and related positions in health care with demonstrated experience in a leadership role.
Management experience responsible for a large division in a unionized environment with direct experience with change management.
Knowledge of legislation governing health care activities in Ontario.
Interpersonal, analytical, communication and diplomacy skills required.
WWCCAC strives to create a respectful, accessible and inclusive work environment. Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at firstname.lastname@example.org for assistance.
If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #15/A/12 before 4:30 p.m. on August 21, 2015 to Human Resources (e-mail: email@example.com). We thank all applicants in advance; however, we will be communicating only with those selected for an interview.
THE WATERLOO WELLINGTON CCAC IS COMMITTED TO THE PRINCIPLES OF EMPLOYMENT EQUITY.