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Care Coordinator – Elder Abuse Response Team (FT)

Closing Date:
Open until position filled
Job Summary:

​Initial Assignment:        400 Queen Street South, Kitchener, Regular Day Shift.


Reporting to the Manager of Client Services, the incumbent will be responsible for:  

  • Working with an officer(s) from the WRPS to respond, advocate, and provide intervention services to seniors and their families who are experiencing issues of elder abuse;
  • Providing co-ordination, information about services and service options and referral for older adults who are experiencing issues of elder abuse and their families;
  • Providing an intake and assessment role for older adults experiencing issues of abuse and their families. The CM – Elder abuse response team assesses for abuse, cognitive status, whether or not basic necessities are provided and what support services might be appropriate to decrease risk of abuse.
  • Facilitating a forum for those working directly or indirectly with the issue of elder abuse to meet on a regular basis;
  • Facilitating referrals to: the Restorative Justice Program, Victim Services, Victim Witness Assistance Program, and other accredited agencies, to people affected by elder abuse;
  • Assisting with the development/implementation and/or enhancement of programs, services or initiatives that address the issue of elder abuse;
  • Assisting to develop awareness and understanding of elder abuse and the resources available;
  • Conducting ongoing assessments to identify areas of need or gaps in service as it relates to the abuse of older adults and initiate/support efforts to meet these needs in the community;
  • Performing other duties as assigned.  


The position of the CCAC Elder Abuse Resource Case Manager requires a high degree of independent decision-making in environments characterized by conflict and risk management and a commitment to the principles of restorative justice.    

Knowledge and application of case management principles and practices acquired through membership in good standing, with the appropriate college, as a Registered Nurse, Occupational Therapist, Physiotherapist or Speech Language Pathologist, or membership in good standing with the College of Social Work, with a degree at the Master's level.   Proven skills in the areas of case management, assessment, communication, interviewing, problem solving, interpersonal and leadership within a team based setting is required.  Minimum of one year of community care coordination experience is preferred.  The ability to work independently in a highly organized manner is required.  This position also requires proficiency in the use of a personal computer in a windows networked environment, using Word and database software.  The ability to travel throughout Waterloo Region and Wellington County is required. 

This position may be required to provide relief at other CCAC locations or teams as needed and may be part of the on call rotation as per the provisions of the ONA collective agreement.  

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #15/0/25 before 4:30 p.m. on April 8, 2015 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.   



About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.