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Director, Communications (FT)

Closing Date:
Open until position filled
Job Summary:

Initial Assignment:    141 Weber Street South, Waterloo ON, Regular Day Shift.


The Director, Communications is accountable for leading the planning, development and execution of the Waterloo Wellington CCAC's corporate communication strategy and enabling programs in support of the delivery of outstanding care – every person, every day and reflective of our organization's values: Person-Centred, Accountable, Collaborative, Respectful, Innovative. 


  • Leading the development of a function-specific strategy that is aligned with the organization's strategic priorities including public relations, stakeholder engagement, marketing, brand management, social media and issues management

  • Creating and monitoring a function-specific risk management plan; monitoring and creating action plans for mediation, as required

  • In consultation with the CEO, responding to media inquiries; as necessary, works with senior leadership team and/or Board of Directors in developing crisis management action plans

  • Providing strategic direction in the development and delivery of communications – identifying issues, managing issues, developing content and key messages

  • Proactively monitoring the external environment to identify and develop action plans re: issues that impact the WWCCAC

  • Developing an annual work plan, including determining priorities and performance indicators

  • Determining annual budgets in the context of the organization's broader budget – monitors budget and takes corrective action as needed

  • Determining staffing requirements based on annual plan (department and organization) and work plan,

  • Determining an efficient and effective service delivery model, including partnerships and technology requirements,

  • Leading the development of function-specific policies and procedures

  • Ensuring compliance with all legislation and regulations

  • Overseeing / monitoring the implementation of programs, and reviewing performance indicators to ensure programs are effective

  • Providing subject matter advice and guidance to the executive team as required

  • Participating and/or leading internal and sector committees and initiatives, including partnerships with other CCACs or service providers

  • Providing leadership to the full communications team with a focus on engagement and culture

  • Providing direct leadership of manager/lead resources including development/assessment of an annual performance plan, identification of learning opportunities, career coaching and on-going mentoring 


  • Must have a degree in communications, public relations or journalism

  • Must have a minimum of 5+ years' experience in communications

  • Must have exceptional leadership skills and proven abilities as a strategic communicator and collaborative team player

  • Must have superior planning, writing and editing skills with meticulous attention to detail

  • Must have strong issues management and media relations experience

  • Knowledge of the Ontario health sector and trends within the sector

  • Knowledge of the CCAC's programs and services an asset Experience with a wide variety of communications mediums including print, video, online and social media required.

  • Managerial skills in support of strategic and operational planning, budget development/maintenance, and people leadership

  • Strong problem solving skills with attention to detail and ability to prioritize

  • Advanced computer skills (e.g., Word, Excel, etc.)

  • Ability to travel to off-site locations within and outside the local geography (GTA); occasional meetings outside of the regular work day will be required.

WWCCAC strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance.   

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #15/A/07 before 4:30 p.m. on May 15, 2015 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.  



About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.