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Waterloo Wellington Integrated Hospice Palliative Care Lead (FT)

Closing Date:
Open until position filled
Job Summary:

Initial Assignment:     Various WWLHIN area wide office locations as required; Regular Day Shift.

General Accountability 

Reporting to a CCAC Senior Director, this position is responsible for implementation planning, consultation and project development designed to advance the provision of integrated hospice palliative care services in Waterloo Wellington.

Dual accountability and responsibility to Waterloo Wellington Integrated HPC Program Council Co-Chairs.

Nature & Scope 

  • Establishing and fostering positive working relationships with stakeholder organizations and individuals throughout the hospice palliative care system,
  • Designing and carrying out stakeholder consultation and engagement,
  • Communication internally, and to community stakeholders on issues, progress and the value of integrated hospice palliative care,
  • Developing and implement annual work plan incorporating defined timelines, outcomes and evaluation measures,
  • Statistical reporting including identification of measures to demonstrate achievement of desired outcomes, describe service utilization, developing processes for efficient data collection and analysis in concert with Decision Support,
  • Providing overall project management leadership for the Integrated HPC Program,
  • Working with staff and partnering organizations to develop processes and systems to ensure consistent, high quality service delivery,
  • Providing advice and recommendations to regional leaders on policy and issues which affect service delivery,
  • Developing proposals/supports proposal development with partners for project resources for approval by Senior Leadership and Council,
  • Negotiating with HPC stakeholder organizations for in-kind support such as administrative support, office space or materials as appropriate,
  • Works collaboratively to integrate HPC activities and functions into day-to-day operations,
  • Providing advocacy for hospice palliative care services,
  • Maintaining an awareness and understanding of the current environment that impact HPC services,
  • Identifying opportunities, initiatives and resources to maximize efficiency, synergy and sustainability,
  • Participating in the regional policy development process related to hospice palliative care service delivery that can be adopted by all organizations including the CCAC,
  • Providing support to the Committees and Task Forces/Working Groups for the WWIHPC Program as required,


  • University Degree in a health-related field or equivalent combination of education and experience
  • Minimum 5 years management experience in the delivery and management of palliative care
  • Knowledge of the current and emerging trends in the health care system provincially and locally
  • Knowledge of budget preparation, financial management and statistical reporting
  • Knowledge of palliative care policy, funding and best practice literature is an asset
  • Demonstrated experience in complex project management, data management, quality improvement and program evaluation
  • Strong working knowledge of computer software (e.g., Word, Excel)
  • Strong conflict resolution, negotiation and mediation skills
  • Excellent relationship building and engagement skills
  • Ability to communicate both orally and in writing to a variety of audiences internally and externally e.g., service providers, community partners and clients.
  • Strong collaboration skills to participate and lead projects and committees with internal and external stakeholders
  • Leaderships skills that will promote team building and desired organizational culture

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #15/A/08 before 4:30 p.m. on June 19, 2015 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.  


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.