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Team Assistant - Community Float TFT

Closing Date:
Open until position filled
Job Summary:


Waterloo Wellington Community Care Access Centre

Notice of CUPE Job Vacancy

Date of Posting:     Nov 18, 2015Posting: 15/C/32
Closing Date:         Nov 24, 2015Union:    CUPE

Classification:       ​

Team Assistant -​Community Float    

(Temporary Full-time for up to 12 months, FTE 1.0)

Rate of Pay: $20.97-$23.84/hour

Initial Assignment:  Community Float, 141 Weber St. Waterloo, ON.  Provides relief at CCAC locations or teams as required.  Hours of work Mon-Fri 8:30am to 4:30pm. 



·          Processing new referrals, including data entry of client information;

·          Responding appropriately to incoming phone calls and inquiries as directed by                    triage decision making tree;

·          Updating and maintaining current client information and records in CHRIS database,            including client's service bookings;

·          Assembling and maintaining files of pertinent client information; verifying that all       ​       relevant documents have been completed and filed;

·          Booking home visits and client conferences as needed;

·          Processing letters, client applications and other client forms;

·          Preparing client reports for Care Coordinators/Placement Coordinators as required;

·          Generating reports and labels from CHRIS;

·          Reviewing and investigating SAFs

·          Securing and/or shredding confidential documents as required;

· ​         Transcribing, copying and distributing letters, memos and conference reports using             word processing software and other equipment;

·          Other duties as required.


·          Successful completion of grade 12, plus an additional program of up to one year in            duration;

·          Two to three years of relevant administrative office experience; 

·          Knowledge or experience in medical terminology an asset;

·          Understanding of available community resources, services and the roles of health              care professionals, hospital and support workers;

·          Proficient in the operation of a personal computer in a networked environment                  using computer software and data entry skills;

·          Able to communicate effectively in both oral and written formats with internal staff            and external clients;

·          Knowledge of office systems, procedures and business practices;

·          Able to work effectively in a team based setting, strong planning and organizational            skills, along with the ability to multi-task and respond to changing priorities, and to            work independently;

·          Able to relate effectively with sensitivity, tact and discretion to clients, family                    members, staff and the public, along with ability to maintain confidentiality.

This position may be assigned other shifts, including weekend rotation, as well as any of our work locations.

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #15/C/32 before 4:30 p.m. on November 24, 2015 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.




About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.