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Organizational Development Consultant

Closing Date:
Open until position filled
Job Summary:

Waterloo Wellington Community Care Access Centre

Notice of Administrative Job Vacancy


Date of Posting:   November 22, 2016Posting:      16/A/11
Closing Date:        December 9, 2016   Union:         Non-Union
Position:               Organizational Development ConsultantFTE:             1.0 – Full-time   

​Initial Assignment:  141 Weber Street, Waterloo, ON & 450 Speedvale Ave. W. Guelph, ON; Regular Day Shift.



Reporting to the Organizational Development Change Lead, this position provides internal consultation expertise in the areas of Change Management, Behavioural Change, Leadership Development, Coaching, Facilitation, Team Building, Conflict and Dispute Resolution, Adult Learning, Employee Engagement, and Wellness.  The position will foster individual, team and organizational learning in support of Waterloo Wellington CCAC Mission, Vision, Values and strategic direction. 


  • Participates in the planning, development, delivery and evaluation of business change projects and activities, providing OD expertise to support executives, managers, subject matter experts and departments with the planning and delivery of department specific learning activities.

  • Maintains current knowledge of leading edge practices, methodologies and new technologies for organizational effectiveness.

  • Provides coaching, facilitation, team development, whole systems analysis, and OD services in consultation with executives and leaders to implement organizational improvement initiatives

  • Provides coaching and guidance to managers to motivate individual and team behavioural change.  For example, with access to confidential performance information supports performance improvement action planning.

  • Provides formal classroom training using adult learning principles and methodologies. 

  • Promotes principles and practices consistent with a learning organization.

  • Conducts leadership development modules part of the internal Leadership Academy.

  • Implements staff development programs that support the organization's succession plan.

  • Models a coach-approach in interactions with managers and staff and promotes skill development in this area.

  • Provides individual and group coaching as needed to promote a positive work environment

  • Provides group facilitation for strategic planning sessions, healthy workplace, team building sessions, task forces and project teams.

  • Conducts needs assessments of team collaboration, relationships, or situations of interpersonal conflict, and facilitates interventions to resolve conflicts and build effective teams.

  • Supports the advancement of an organizational culture focused on quality, safety, engagement and continuous improvement.

  • Coordinates employee wellness programs and activities

  • Applies approaches to improve overall effectiveness of the organization and individual staff performance, especially as they apply to change.   Evaluates the ongoing effectiveness of the approaches and make adjustments as needed.

  • Establishes linkages with other OD professionals within healthcare to facilitate joint OD initiatives.


  • University degree in industrial/organizational behaviour, human resources, psychology, adult learning, or an equivalent combination of education and experience.

  • Three (3)  to five (5)  years related work  experience

  • Experience in applying  methodologies for learning, organization design, leadership development, change management, and/or performance management

  • Proven abilities in effective collaboration and problem resolution.

  • Expert group facilitation skills and applied coaching techniques

  • Knowledge of appropriate resources, techniques, tools and approaches for addressing organizational learning needs (e.g., Appreciative Inquiry, DiSC, True Colours, Myers Briggs)

  • In-depth knowledge of adult learning principles, assessment and analysis of learning needs, learning and design development and  evaluation

  • Relationship management, facilitation, and critical thinking skills

  • Experience in providing consulting services

  • Change Management & Project Management skills

  • General understanding  of CCAC business objectives and priorities

  • Awareness and understanding of the provincial healthcare system and partners and how they relate to WWCCAC Organizational Development priorities  and plans

WWCCAC strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #16/A/11 before 4:30 p.m. on December 9, 2016 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.