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Director, Project Management Office, Full Time

Closing Date:
Open until position filled
Job Summary:
Waterloo Wellington Community Care Access Centre

Notice of Administrative Job Vacancy

Date of Posting:    July 18, 2016

Posting:      16/A/08

Closing Date:        August 2, 2016  

Union:         Non-Union

Position:                Director, Project Management Office, Full Time

FTE:             1.0 – Full-time   

​Initial Assignment:  141 Weber Street, Waterloo, ON, Regular Day Shift.


The Director will develop and lead a project management office and will be responsible for the WWCCAC's approach to the full life cycle of projects undertaken.  The successful individual will be knowledgeable, experienced, and proficient in Project Management, including Project Management standards and practices at an organizational level and projects within WWCCAC's annual business and operation plans. In addition, the Director will have strong leadership, people, and communication skills.


  • Directs the team responsible for the development, coordination, implementation, and reporting on the Annual Business Plan and related projects;

  • Directs the project management office, driving continuous quality improvement methodology and change management focus;

  • Mentors project managers responsible for managing projects ranging in subject matter, scope and time frames;

  • Responsible for all core  Project Management functions, including ownership of associated project management framework and its functionalities;

  • Identifies and develops working relationships with affected stakeholders at all levels; ensures that representatives are kept appropriately informed of project activities and are encouraged to participate as appropriate;

  • Leads and communicates standards and best practices in project management; leverage and evolve WWCCAC's  project management framework and supporting activities;

  • Ensures communication with and between projects and leadership at critical points in the implementation of the project plan;

  • Monitors project metrics to ensure projects are proceeding according to timelines, meeting targets and expectations, and adhering to established operating parameters; monitors project resources across portfolio to ensure project objectives and timelines are met ;

  • Assesses projects at key milestones if appropriate and upon completion, including production of a synopsis of the implementation and a lessons learned document. Monitors lessons learned documents to identify and produce improvements using supportive tools;

  • Accountable for resource planning and cross training and building the Project Management Office internal team members;

  • Liaises with all Directors and Senior Directors, to understand the roadmap and funnel of work to enable to meet resourcing requirements;

  • Collaborates with key stakeholders to deliver on challenging time/cost/scope objectives;

  • Establish and report on performance indicators that measure (metrics/KPIs) Project Management Office success;

  • Maintain and foster a high performance culture within the WWCCAC Project Management Office;

  • Create and implement project measures and success and execute formal evaluation


  • Education and experience typically includes a graduate level university degree with specialization in information science, mathematics, management, healthcare, and  5 – 7 years of professional experience

  • PMP Certification

  • Minimum of three years of experience managing large enterprise programs
  • Demonstrated leadership/management of large complex programs and high performance teams
  • Knowledge of the Ontario Home and Community Sector care – LHINs, HSPs, etc.

  • Knowledge of performance measurement and management

  • Knowledge of quality (including lean and Six Sigma) patient safety and risk management in a clinical service delivery environment

  • Demonstrated experience in organizational acquisitions/mergers

  • Extensive knowledge of project management, including financial management, planning, and resource management

  • Ability to lead multi-disciplinary, cross functional teams in a matrix structure
  • Highly self-directed with the ability to work in the face of ambiguity
  • Excellent communication (written and verbal), interpersonal and presentation skills

WWCCAC strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #16/A/08 before 4:30 p.m. on August 2, 2016 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.