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Manager, Quality & Project Management

Closing Date:
Open until position filled
Job Summary:

Waterloo Wellington Community Care Access Centre

Notice of Administrative Job Vacancy

Date of Posting:    February 5, 2016Posting:        16/A/03
Closing Date:        February 12, 2016  Union:          Non-Union
Position:             Manager, Quality & Project Management                 FTE:       1.0 – Full-time

Initial Assignment:  141 Weber Street, Waterloo, ON, Regular Day Shift.

                                ***note this position may be subject to a location change.



The Manager, Quality/Project Management provides support to the leadership team in the development, monitoring and delivery of the annual business plan to support the delivery of outstanding care – every person, every day.   The managers with P & P portfolio are all responsible for quality.  The way this is achieved is through lean and project management methodologies.  The managers would responsible for the development, planning and execution of projects/initiatives. Undertaking research, goal setting/bench marks, tools and methodology design, program implementation, tracking, measuring, analysis and action planning on outcomes.



·​Designs and guides the implementation of a corporate planning framework (strategic planning, divisional planning, annual operating plans, annual quality improvement plans, budget plans, and leadership performance planning)

·Undertakes research including environmental scans, identification of best practices and data gathering to provide information for annual planning processes

·Organizes the logistics for the annual business planning process, including monthly status reviews; designs and facilitates the working sessions

·Develops, tracks, monitors and reports on performance metrics

·Provides project management leadership on specific initiatives – incudes planning, evaluation, analysis and reporting

·Prepares and delivers presentations to senior staff

·Supports quality improvement function as part of the team to develop, implement and review action plans

·Provides support to the  organization – participation in strategic planning, development and monitoring of organizational performance metrics

·Attends Board meetings, including Quality and Governance Committees to provide technical support and information

·Develops, reviews and revises the Performance Improvement Plan aligned with the Integrated Quality Management Plan (Accreditation Canada standards) and reports regularly on progress and measures related to performance improvement

·Co-creates, with Director of Quality, Risk Management and Planning, the framework and curriculum to support QI goals

·Ensures effective management of research project documentation including relevant correspondence, ethics applications/approvals, consent forms, study results, and project reports.

·Oversees and manage all research activities that the organization is involved in – ensures alignment with organization's strategic priorities; progress tracking; compliance with research standards; and undertakes evaluations

·Provide leadership, coaching, mentoring and formal training to internal stakeholders on development, implementation use of continuous quality improvement and project management methodologies

Serves as a project manager for internal projects focused on quality and performance improvement; develops and implements a repository for projects, implements reporting/tracking systems, and maintains a core set of tools and standard methodologies; also provides coordinator of project activities such as process mapping, value stream mapping, work flow and rapid improvement events.

·Serves on external projects, working groups and committees within the sector, and across the broader health sector to develop and share best practices and / or work on specific initiatives; may also present / represent the WWCCAC at forums, events or conferences

·Prepares reports, briefing notes and presentations for all levels and stakeholders of the organization as needed.

·Business analytics, strong understanding of data (working closely with Decision Support unit), defining root cause and defining of problem statements – this is big item 

·Provide guidance in leading business practices/frameworks

·Development of job aids and procedures for organizational policies and procedures​


· Education and experience typically includes a university degree with specialization in health sciences/related

· 5 + years of progressively responsible experience in a project management role.

· Professional certification in project management – PMP certification preferred.

· Possess excellent knowledge and experience with project management tools.

· Demonstrated ability to independently manage multiple projects simultaneously and successfully close out projects.

·Demonstrated management skills to influence others, provide leadership, build teams, problem solve and resolve conflict.

·Superior skills in facilitation, business analysis, negotiation, organization, written and oral communication and relationship management.

·In depth knowledge of workflows relevant to business services, departmental projects and enterprise level projects.

·Awareness of policies and procedures, and resources for obtaining support and knowledge of service agreements in place.

·Knowledge of approaches, techniques and tools used to triage and troubleshoot workflow issues.

·Good knowledge of performance improvement approaches used in healthcare and community care settings.

·Proficiency in project management and/or other planning software and MS Office Applications (i.e. Word, Excel, Power Point etc.).

·Good knowledge of CCAC priorities, policies, practices and service standards.

·Demonstrate strong communication and presentation skills to prepare community based strategic level presentations, reports and correspondence.

·Highly skilled in group facilitation, active listening, and oral and written communication to obtain beneficial outcomes in multi stake holder interactions.

·Strong collaborative skills to participate on committees and to work with colleagues both internally and externally.

·Advanced oral and written proficiency in English.

·Establish and maintains effective working relationships with CCAC colleagues and internal stakeholders.

·Establishes and maintains effective relationships with inter-agency partners.

·Works with colleagues on inter or intra CCAC committees.          

· Ability to travel within Waterloo Wellington area.

WWCCAC strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 


If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #16/A/03 before 4:30 p.m. on February 12, 2016 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview. ​



About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.