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Project Manager – Subject Matter Expert – Behavioural Supports Ontario

Closing Date:
Open until position filled
Job Summary:

​Initial Assignment:  141 Weber Street South, Waterloo; please note that this position may    be subject to a location change or hoteling in future.  Regular Day Shift.



This role is responsible for the implementation, communication and monitoring of specific project plans to meet goals and objectives including coordination and delegation of work assignments for internal resources, tracking milestones and monitoring project budgets and other resources.


  • Prepares standard project plans, schedules and project documentation reports.

  • Coordinates program evaluation, analysis, and program improvement activities.

  • In collaboration with Director, internal, external agency and regional groups, develops overall project plans.

  • Handles complex problems in an expedient and efficient manner requiring professional judgment and latitude for independent action within generally defined policies and procedures.

  • Coordinates and delegates work assignments for internal resources; directly supervises staff as appropriate.

  • Implements, communicates and monitors specific project plans to meet goals and objectives including: tracking milestones, monitoring project budgets and other resources.

  • Proactively identifies risks and develops plans to mitigate.

  • Coordinates and leads project status meetings.

  • Develops and delivers presentations using various visual tools (power point graphics etc.), to effectively communicate to stakeholder groups.

  • Ensures that all system processes and documents are aligned with BSO.

  • Coordinates other departmental supports, facilitates discussions and any focus groups, data presentation and creating materials as required to move the project forward – including education.
  • Other duties as required.

Relationship Management

  • Establishes and maintains effective working relationships with CCAC colleagues, internal stakeholders, inter-agency partners as well as inter-regional partners.

  • Works with colleagues on internal or external committees.


  • In depth knowledge of workflows relevant to business services, departmental projects and enterprise level projects.

  • Awareness of policies and procedures, and resources for obtaining support and knowledge of service agreements in place.

  • Knowledge of approaches, techniques and tools used to triage and troubleshoot workflow issues.

  • Good knowledge of performance improvement approaches used in healthcare and community care settings.

  • Proficiency in MS Project and/or other planning software and MS Office Applications (i.e. Word, Excel, Power Point etc.).

  • Good knowledge of CCAC priorities, policies, practices and service standards.

Accountability & Decision Making

  • Under the direction of the Director, position is accountable for administering projects and participating in the management of projects.

  • Accountable for providing accurate and appropriate information to the management team and external partners to facilitate decision making.

  • Coordinates program evaluation, analysis, and program improvement activities

  • Analyzes problems and develops recommendations for corrective action.

  • Participates in resolution of concerns.


  • Ongoing project management responsibilities.

  • May provide guidance, instruction to internal and external parties and direct supervision to internal employees.


  • Demonstrates strong communication and presentation skills to prepare community based strategic level presentations, reports and correspondence.

  • Highly skilled in group facilitation, active listening, and oral and written communication to obtain beneficial outcomes in multi stake holder interactions.

  • Strong collaborative skills to participate on committees and to work with colleagues both internally and externally.

  • Advanced oral and written proficiency in English.


  • Undergraduate degree or equivalent combination of education and experience.

  • 5 years progressively responsible experience in a project management role.

  • Professional certification in project management or working toward certificate is preferred or equivalent experience in leading a managed system change.

  • Possess excellent knowledge and experience with project management tools.

  • Demonstrated ability to independently manage and lead multiple projects simultaneously and successfully close out projects.

  • Demonstrated management skills to influence others, provide leadership, build teams, problem solve, and resolve conflict.

  • Superior skills in facilitation, business analysis, negotiation, organization, written and oral communication, and relationship management.

  • Ability to analyze operational business processes and provide dual responsibility of project lead and project management.

  • The ability to travel throughout Waterloo Region and Wellington County is required.  

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #16/A/13 before 4:30 p.m. on November 28, 2015 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.

WWCCAC strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.