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Manager of Education & Organizational Development

Closing Date:
Open until position filled
Job Summary:
Waterloo Wellington Community Care Access Centre

Notice of Administrative Job Vacancy

Date of Posting:       January 19, 2017

Posting:     17/A/01

Closing Date:           February 17, 2017

Union:       Non-Union

Position:      Manager of Education & Organizational Development  

FTE:           1.0 – Full Time

​Initial Assignment:  141 Weber Street, Waterloo ON or 450 Speedvale Ave. W, Guelph ON Guelph. Regular Day Shift.


Reporting to the Director, Human Resources & Organizational Development, the Manager of Education & Organizational Development is responsible for the development and implementation of programs and services that build talent capacity and employee engagement within the WW CCAC in support of the delivery of our vision of outstanding care and service – every person, every day and reflective of our organization's values.


  • Working in partnership with the Director, business leaders, and education staff, builds programs for training and development, health and wellness, performance management, succession planning, employee engagement, leadership and broader talent management - this includes:

    • identifying desired outcomes

    • assessment of training needs

    • designing tools and processes

    • selecting and working with external vendors for program build / delivery

    • participates in program delivery

    • managing cost effectiveness of programming

    • setting and assessing learning outcome measures

  • Undertakes organizational needs assessment to identify areas that require program/service development – this may include formal employee surveys as well as through on-going consultations and dialogue with staff and leaders

  • Develops and implements supporting change management programs both for HR services as well as broader organizational initiatives (e.g. patient service program changes)

  • Researches latest development in management, leadership and organizational development areas to keep up to date and serve as subject matter expert regarding critical people issues.

  • Provides advice and support to leadership in managing both incumbent-specific and department wide employee related issues as well as in organization design

  • Monitors the organization's succession planning model to ensure leadership pipeline is being managed

  • Provides day-to-day direct management of the OD/education team of staff

  • Undertakes annual and on-going performance management including development/assessment of an annual performance plan, identification of learning opportunities, career coaching and on-going mentoring


  • Education and experience typically includes a university degree / college diploma with specialization in adult education, human resources or organizational development, and 3-5  years of professional experience (or equivalent)

  • Experience delivering and developing training/education programs 

  • Knowledge of change management principles and practice and knowledge of adult education principles and frameworks

  • Knowledge in the area of leadership development and succession planning

  • Knowledge of the Ontario health sector and workforce trends within the sector

  • Experience with electronic delivery systems, eg. Learning Management Systems would be an asset

  • Knowledge of CCAC policies and procedures

  • Knowledge of the WW CCAC's programs and services in order to develop impactful OD/education and talent practices

  • Breadth and depth of knowledge in all talent and human resource practices, including legislative and regulatory environment as well as labour relations in a unionized environment

  • Managerial skills in support of operational planning and people leadership

WWCCAC strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #17/A/01 before 4:30 p.m. on February 17, 2017 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.