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Director, Contracts and Accountability

Closing Date:
Open until position filled
Job Summary:

Job Title : Director, Contracts and Accountability

Reports to: VP, Contracts, Decision Support and Process Improvement



Position Summary:

The Director, Contracts and Accountability will develop, implement, evaluate and continuously improve upon a comprehensive and integrated contracts performance monitoring system. This includes managing organizational contracts, and monitoring performance as set out in these contracts (such as service accountability agreements, home and community care service provider contracts, etc.). This position will be responsible for contract development, reporting, data analysis and advising on actions to address the performance of WWLHIN Health Service Providers (HSPs).  In addition, this role will be the key organizational liaison with Home and Community Care contracted service providers (SPOs).

Key Responsibilities:

  • Provides leadership for, and manages, the function and staff in Contracts, Procurement and Contracts & Accountability.
  • Responsible for HSP and SPO contract development process, performance and accountability agreements according to established government directives and LHIN goals and objectives.
  • Establishes and maintains collaborative, productive relationships with SPOs, as the key LHIN contact for SPO issues and contracts.
  • Establishes and leads a Performance Monitoring Framework which rigorously and transparently monitors HSP/SPO performance, including an escalation procedure for performance issues.
  • Develops and oversees the procedures for monitoring, analyzing and reporting on contract obligations and HSP/SPO performance against established obligations and performance targets.
  • Leads a team from across the LHIN to create tools and mechanisms to monitor performance, including dashboards, reports and other documents.
  • Provides education and information to HSPs/SPOs and internal teams regarding reporting processes, mechanisms, policies and technical systems. 
  • Develops annual work plans including determining priorities and performance indicators.
  • Ensures adherence to internal and external policy, legislation and best practice for Contract Management within LHIN Operations. Including reconciliations with Finance for funding and allocations.   
  • Provides options and recommendations to WWLHIN staff and senior management regarding the use of health system resources including reports, opportunities identification in order to achieve our Annual Business Plan.
  • Participates in and contributes to PAN-LHIN committees and ministry dialogue on provincial service accountability contracts.
  • Coordinated activities and deliverables to meet LHIN performance reporting requirements.



  • A graduate level university degree with specialization in a healthcare discipline, business administration, or similar.


Preferred Experience

  • A minimum of 5 years of management experience in a similar organization. Experience in healthcare, and home and community care, would be a definite asset.
  • Strong communication and negotiation skills with an ability to work in a collaborative environment necessary for the team and organization to accomplish its strategic objectives.
  • Demonstrated experience with systems alignment initiatives in large complex organizations or systems.
  • Demonstrated problem solving skills with an ability to develop innovative solutions to address complex challenges.
  • Exceptional attention to detail.
  • Experience in contract management and demonstrated capacity to identify and respond quickly to emerging issues and priorities.
  • Demonstrated conflict resolution and negotiation capacity.
  • Flexibility and adaptability in a dynamic and fast paced work environment; ability to effectively prioritize and manage multiple projects.
  • High level of personal initiative, creativity, and self-motivation. Forward-thinking and proactive.
  • Strong presentation, communication and interpersonal skills, including the ability to interact across the WWLHIN system and influence effectively at all levels.
  • Experience in analyzing and interpreting performance data and quality indicators.
  • Proven ability to develop performance monitoring plans, processes and practises.
  • Ability to take a hands-on approach to completion of tasks and responsibilities.
  • Passion for creating better health, better care, better value.
  • Able to respond well under pressure.
  • Expe rience with Provincial reporting tools, such as the Ontario Health Reporting Standards and Ministry of Health and Long-Term Care Self Reporting Initiative considered an asset.


People Leadership

  • Provider leadership to the Contracts, Procurement and Contracts & Accountability teams with a focus on engagement and culture through, for example meetings, communications and learning/team building activities.
  • Provides direct leadership including development/assessment of an annual performance plan, identification of learning opportunities, career coaching and ongoing mentoring.
  • Strong people leadership skills, demonstrating ability to motivate, develop and build an engaged and high performance team. 
  • Strong customer focus and commitment to service excellence.


Safe Working Environment 

  • Through own work, and with the management of others, ensures that the WWLHIN consistently operates a safe working environment, wherever work is undertaken.
  • Follows all safe work practices and procedures and immediately communicates and mitigates any activity or action which may constitute a risk to client or staff safety.
  • Participates in related training and education.


Communicating and Influencing Others

  • Responsible for providing strategic and operational advice to the organization's senior leadership team; responsible for senior level facilitation.
  • In partnership with Patient Services, will participate in resolution of some of the CCAC's most challenging service issues (patient/client/family, service providers and others stakeholders).


Problem Solving, Decision Making and Accountability 

  • This role is responsible for the design and implementation of an organizational comprehensive and integrated performance monitoring system.  While executive staff provide oversight, the role is responsible for determining the operational plan and priorities.

    The Director must not only deal with known problems, but he/she must undertake scenario planning to identify unknown future challenges that require proactive and longer term planning.
  • The Director is responsible for day-to-day decision making related to priority setting, budget allocation/spend, staffing issues and the operationalization of policy/procedure.



  • While there are a range of mitigation practices (policy, procedure, legislation, etc.) this role has the potential to both positively and adversely impact the overall organization.
  • The impact of errors in this position is potentially significant, given the nature of contract management and performance monitoring.


Management of Human Resources

  • The Director is responsible for a team of direct and indirect reports.
  • Responsibilities include workforce planning, hiring of resources, performance management and career/job coaching.
  • May also serve as a project/working group lead for both internal and external initiatives.


Mental Effort and Concentration 

  • Job requirements include attention to detail in review and preparation of documents/ spreadsheets (on computer) as well as listening during discussions, interviews and consultations.


Physical Effort

  • The role spends significant time using a computer requiring fine motor skills for keyboarding.


Working Conditions

  • The job is performed in an office environment
  • There may be some requirement for travel to off-site locations within and outside the local geography.


WWLHIN strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, before 4:30 p.m. on July 19, 2017 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.