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Business Process Coordinator

Closing Date:
Open until position filled
Job Summary:

Waterloo Wellington Community Care Access Centre
Notice of CUPE Job Vacancy

 Date of Posting:     January 30, 2014Posting:           14/C/03
Closing Date:          February 5, 2014Union:             CUPE
Classification:         Business Process Coordinator
                                1.0 FTE / Temporary Full Time for up to 2 years
Rate of Pay:     $28.45 - $32.36
Initial Assignment:  Project Management Office, 141 Weber St, Waterloo, ON.  Monday to Friday 8:30 am to 4:30 pm.  Provides relief at CCAC locations or teams as required. 


  • Advances an integrated, systems-based approach to business management
  • Evaluates, develops, recommends and coordinates operational business processes in consultation with internal and

       external stakeholders, incorporating principles of quality management and performance measurement resulting in

       improved outcomes and efficiencies
  • Coordinates development, implementation and evaluation of organizational standards for business processes, including    

       the development of quality indicators to measure business process compliance and accountability
  • Develops and recommends standards for organizational and supporting documentation including policies and

       procedures, forms, flowcharts, technical materials, correspondence, reports, presentations, etc.
  • Creates and coordinates communications relating to business process (re) design
  • Researches, analyzes and interprets regulations, legislation, literature and standards
  • Analyzes business functionality and coordinates changes to the use of the client information system as they relate to  

       business process
  • Advances an organizational approach to policy and procedure and forms management using a standardized framework

         which encompasses incidental revision and scheduled review
  • Collaborates, advises and works in conjunction with the Policy and Procedure Writer
  • Serves as a resource to training, data quality and reporting
  • Other duties as required


  • Four-year undergraduate degree or equivalent. (e.g., English, Business, Communications, etc)
  • Three to four years of relevant business and communications experience
  • Insight, expert and corporate level understanding of the roles and strategies which require the use of machinery, equipment, administrative processes and professional intervention for the entire organization
  • Extensive working knowledge of information systems and technology e.g. MS Word, Adobe Acrobat, MS Visio, MS Excel, web technology, HTML
  • Communication and Facilitation skills to negotiate and relate with tact, diplomacy and courtesy to employees, management, service providers and external stakeholders
  • Able to communicate effectively in both oral and written formats with employees, management, service providers and external stakeholders
  • Knowledge and experience with business process analysis, CQI tools and methodologies
  • Efficient problem solving, analytical and judgment skills
  • Knowledge of and expert facilitation skills in organizational change management relating to business process (re)design


This position may be assigned other shifts, including weekend rotation, as well as any of our work locations.

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #14/C/03 before 4:30 p.m. on February 5, 2014 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.

About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.