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Manager, Communications

Closing Date:
Open until position filled
Job Summary:

Position Title:  Manager, Communications

Reports To:  Director, Communications & Community Engagement

Anticipated Time Commitment and Term: Full-time/Permanent

Primary Location: Kitchener/Waterloo

Date:  July 31, 2017



The Manager, Communications is a key member of the leadership team of the Waterloo Wellington Local Health Integration Network's People, Culture and Development team. As the organization's strategic lead on Internal Communications, the Manager, Communications serves a key role in making the organization a great place to work and ensuring staff and stakeholders are engaged and informed in improving the patient experience for local residents.

As an experienced communications professional, the Manager, Communications is well-versed in the latest tools and tactics in corporate communications and can easily see a project through from strategy to tactical execution. A solid writer and big picture thinker, the Manager, Communications connects the dots for stakeholders through multifaceted communications strategies that leverage the latest social and technological innovations to reach diverse audiences, including a staff of 500+ and a health system with 37,000+ health professionals.

The Manager, Communications is an experienced leader with a passion for mentoring and inspiring others to achieve their full potential. With a strong focus on fostering a culture of service within the team and across the organization, the Manager, Communications will identify and action visible improvements to the patient and staff experience through strategic communications and exceptional customer service practices.



  • Builds strong, trusting, productive working relationships with staff at all levels within the organization, and with stakeholders across Waterloo Wellington.
  • Leads the development and implementation of a best-in-class internal communications strategy, including the design, launch, and management of a new intranet.
  • Develops new channels for staff  to be informed and engaged in the work of the organization to make it easy for local residents to be healthy, and to get the care and support they need.
  • Provides strategic communications support to organizational leaders on internal communications, including key messages, speaking notes, staff forums, blogs, etc.
  • Works collaboratively with the organizational development team on initiaitives to increase employee engagement.
  • Develops and mentors staff, including leadership of direct reports.
  • Leads the team's  corporate communications function, including the development of multi-faceted communications materials (newsletters, reports, brochures, etc.)
  • Works collaboratively with the team to develop compelling, patient-focused web content.
  • Supports the digital communications team in delivering innovative and engaging social media content. 
  • Works collaboratively with colleagues across the province on pan-lhin communications initiatives.
  • Provides back-up media relations and issues management support to the Director.  

Preferred Skills:

  • Experience leading internal communications in a complex, fast-paced environment.
  • Superior written and verbal communication skills, and a passion for storytelling, including demonstrated proficiency in news, web and marketing writing, including ability to translate complex ideas and concepts into readable copy.
  • Demonstrated experience developing and executing integrated communications strategies.
  • Demonstrated skill in proactively building relationships with diverse internal and external stakeholders.
  • Strong experience in advising and producing communications materials for executives.
  • Strong prioritizing skills in a multi-task environment.
  • Excellent organizational skills and ability to work under challenging deadlines and manage changing priorities.
  • Ability to respond well under pressure.
  • High level of comfort working individually or as part of a team.
  • Complete discretion with sensitive information and sensitive situations.
  • Passion for improving the patient experience and working in the best interest of the WWLHIN's residents' health and well-being.



  • Requires a bachelor's degree in communications, public relations, journalism or related field and at least 10 years of progressive experience in a communications role.


WWLHIN strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 

If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, before 4:30 p.m. on August 14th, 2017 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.