CCAC Provincial Boundary Map


To find your local region, please enter your postal code


Project Manager (Patient Services) TFT

Closing Date:
Open until position filled
Job Summary:

Initial Assignment:  141 Weber Street South, Waterloo; please note that this position   may be subject to a location change or hoteling in future.

Regular Day Shift.​​



The Project Manager is responsible for the effective management of project plans in collaboration with internal resources from other divisions.  This role is responsible for the implementation, communication, and monitoring of specific CCAC project plans to meet CCAC and partner agency goals and objectives including coordination and delegation of work assignments for internal resources, tracking milestones, and monitoring project budgets and other resources. 


This position will work closely with key stakeholders in the CCAC and partner agencies to execute the project as outlined in the expression of interest for assess and restore.



• In collaboration with CCAC and partner agencies developing overall project plans.

• Project lead for implementing, communicating, monitoring and evaluating specific project plans to meet the expression of interest goals and objectives including: tracking milestones, monitoring project budgets and other resources. 

• Proactively identifying risks and developing plans to mitigate.

• Coordinating and leading project status meetings.

• Communicating progress updates to the Director and the Patient Transition Steering Committee.

• Negotiates and influences cross-functional teams to ensure appropriate resourcing levels are engaged and maintained throughout the course of the project life-cycle.

• Ensures effective change control procedures and processes are efficiently used to maintain control on scope, schedule and cost.

• Ensures that the supporting Project Charter and Project plans are updated throughout the course of delivery and works with the organizations to ensure business case objectives are met.



• Leads the alignment of the WW rehabilitative care bedded level of care definitions with the provincial Rehabilitative Care Alliance bedded levels of care definitions.

• Will ensure that all system processes and documents are aligned with the new agreed to WW bedded level of care definitions (e.g. patient information, application forms and processes, post-acute site matrixes).

• Will ensure that these revised processes improve safe transitions of care for patients (i.e. the appropriate information to support the transition is part of the application and transition process).

• Will lead the development of the WW Restorative Care pathway that reflects leading practices in assess and restore care.

• Will develop and implement an education plan for the system to ensure that stakeholders are aware and supportive of the system changes.

• Will oversee the development and implementation of the Rapid Recovery Therapy Model.

• Develop ongoing performance metrics to monitor the effectiveness of the system improvements.



• Undergraduate degree or equivalent education and experience.

• 5 years progressively responsible experience in a project management role.

• Professional certification in project management or working toward certificate is preferred or equivalent experience in leading a managed system change.

• Possess excellent knowledge and experience with project management tools.

• Demonstrated ability to independently manage and lead multiple projects simultaneously and successfully close out projects.

• Demonstrated management skills to influence others, provide leadership, build teams, problem solve, and resolve conflict.

• Superior skills in facilitation, business analysis, negotiation, organization, written and oral communication, and relationship management.

• Ability to analyze operational business processes and provide dual responsibility of project lead and project management.

  • The ability to travel throughout Waterloo Region and Wellington County is required. 


If you are interested in this position, please submit a cover letter, along with a detailed resume, outlining how your skills, qualifications and experience meet the position requirements, quoting posting #15/A/09 before 4:30 p.m. on July 10, 2015 to Human Resources (e-mail: We thank all applicants in advance; however, we will be communicating only with those selected for an interview.


WWCCAC strives to create a respectful, accessible and inclusive work environment.  Upon individual request, hiring processes will be modified to remove barriers to accommodate those with disabilities.  Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources at for assistance. 




About the CCAC

Community Care Access Centres (CCACs) connect people across Ontario with quality in‐home and community‐based health care. CCACs provide information, access to qualified care providers and community‐based services to help people come home from hospital or live independently at home.