For medical emergencies, please call 911 or go to your local emergency room.
Patient Information and Referrals
310-2222 (no area code required)
Toll-Free: 1 800 538-0520
Outside Canada: 613 745-5525
Fax: 613 745-6984 (for patient-related information and referrals)
Our offices are open to the public between 8:30 am and 4:30 pm. You can reach us by telephone between 8:00 am and 8:00 pm.
Ottawa Head Office
4200 Labelle St. Suite 100
Ottawa ON K1J 1J8
LOcations - home and community care
- Bells Corners
- Carleton Place
Office addresses »
All Other Business: 8.30 am - 4:00 pm
Phone: 613 747-6784
Toll-free: 1 866-902-5446
Fax: 613 747-6519 (for all other business, except patient-related information and referrals)
Corporate Office and Mailing Address:
1900 City Park Dr, Suite 204
Ottawa, ON K1J 1A3
If you are a journalist needing more information, please contact our communications team through our Media Line: 613 747-3250
Toll-Free: 1 866-902-5446 x 3250
We will respond to your inquiry weekdays during office hours.
Out of respect for patient confidentiality, the Champlain LHIN’s policy is to never discuss individual cases, even if the patient is speaking openly about her or his case in the media.
Frequently asked questions
Our Frequently Asked Questions (FAQ) page provides answers to common questions about us, our role and our services. We update this section regularly so we recommend you check back from time to time.
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Are you interested in learning more about us – Who we are? What we do? And why?
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In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, we are committed to identifying, removing and preventing barriers that clients, employees and members of the public may face when interacting with us.
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For your protection, please do not send confidential or personal information (such as health card numbers) via email as it is not a secure method of communication. If your request is urgent or requires disclosure of confidential or personal information, please call us at 310-2222 (no area code required).
If your request is urgent and requires immediate medical attention please call 911 or present yourself to your local hospital emergency. This e-mail is monitored during the hours of 8:00 am to 4:00 pm, Monday through Friday.
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