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Contact Us

Home and Community Care Support Services North West

Serving Northwestern Ontario covering the Thunder Bay and Rainy River district as well as the Kenora District with the head office located in Thunder Bay.

For general inquiries, contact us toll free at 310-2222 – no area code required.  To contact us in writing, use the form provided for this process at the bottom of the page, or you may send your comments in writing by mail to one of the addresses below. 

For those who use a TTY or other telecommunication device, dial 711 or 1-800-267-6511 and ask the operator for 1-800-626-5406.

THUNDER BAY

Home and Community Care - Patient/Client Services

961 Alloy Drive
Thunder Bay, ON P7B 5Z8
Tel: 807-345-7339
Office Hours: 8:30 am to 4:30 pm (EST) Monday to Friday

Members of the media can contact:

Lara Bradley
Director, Communications (North East and North West)
Tel: (705) 522-3460 x5149| Cell: (705) 207-1259
lara.bradley@lhins.on.ca 


Fax Numbers:

Home and Community Care Fax Number for Confidential Patient Information: 807-346-4625
Head Office Fax Number (for non-patient related information): 807-684-9533

KENORA
3-35 Wolsley Avenue, Suite #3
Kenora, ON P9N 0H8
Telephone: 1-807-467-4757
Office Hours: 8:30 am to 4:30 pm (CST) Monday to Friday

DRYDEN
6-61 King Street
Dryden, ON P8N 1B7
Telephone: 1-807-223-5948
Office Hours: 8:30 am to 4:30 pm (CST) Monday to Friday

Fort FranCES

110 Victoria Avenue
Fort Frances, ON P9A 2B7
Telephone: 1-807-274-8561
Office Hours: 8:30 am to 4:30 pm (CST) Monday to Friday

RED LAKE/EAR FALLS:
Physical Location: #51-Hwy 105
Red Lake, ON P0V 2M0
Mailing Address: Box 219
Red Lake, ON P0V 2M0
Telephone: 1-807-727-3455
Office Hours: 8:30 am to 4:30 pm (CST) Monday to Friday

RAINY RIVER:
113-4th Street
Mailing Address Box 457
Rainy River, ON P0W 1L0
Telephone: 1-807-852-3955
Office Hours: 8:30 am to 4:30 pm (CST) Monday to Friday

SIOUX LOOKOUT:
Physical Location: 1 Meno Ya Win Way, Rm LY1003
Sioux Lookout, ON P8T 1K8
Mailing Address Box 657
Sioux Lookout, ON P8T 1B1
Telephone: 1-807-737-2349
Office Hours: 8:30 am to 4:30 pm (CST) Monday to Friday

ATIKOKAN:
120 Dorothy Street
Mailing Address Box 1438
Atikokan, ON P0T 1C0
Telephone: 1-807-597-2159
Office Hours: 8:30 am to 4:30 pm (EST) Monday to Friday

MARATHON:
26 Peninsula Road
Mailing Address Box 1559
Marathon, ON P0T 2E0
Telephone: 1-807-229-8627
Office Hours: 8:30 am to 4:30 pm (EST) Monday to Friday

GERALDTON:
Physical Location: 510 Hogarth Avenue West
Geraldton, ON P0T 1M0
Mailing Address: 500 Hogarth Avenue West
Geraldton, ON P0T 1M0
Telephone: 1-807-854-2292
Office Hours: 8:30 am to 4:30 pm (EST) Monday to Friday

NIPIGON:
125 Hogan Road
Mailing Address Box 37
Nipigon, ON P0T 2J0
Telephone: 1-807-887-5862
Office Hours: 8:30 am to 4:30 pm (EST) Monday to Friday

 

Frequently asked questions

Our Frequently Asked Questions (FAQ) page provides answers to common questions about  our role and our services. We update this section regularly so we recommend you check back from time to time.

Visit FAQs »

Feedback, Complaints, compliments

How are we doing? We value your feedback and input on all aspects of our services. If you have compliments, concerns or questions, we want to hear from you.  

 Visit our feedback page »

Request a Speaker

Speakers can help your group or organization understand health care options more fully. If you are interested in having a speaker address your group or event please contact us.

Visit our Request a Speaker page»

Please be advised that the contact form below is not for patient information or home and community care service inquiries. DO NOT enter any Personal Health Information into the below form. Instead, please call 310-2222

If your request is urgent and requires immediate medical attention please call 911 or present yourself to your local hospital emergency.

Typically we will respond to you within 72 hours. However, this account is not checked on weekends or statutory holidays. 

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