For medical emergencies, please call 911 or go to your local emergency room.
Health System Planning and Funding
If you are looking for health system planning and funding information, including Service Accountability Agreements and reporting requirements, please visit the Ontario Health website at www.ontariohealth.ca
Patient Information Referrals
8:30am to 8:30pm (via phone and fax)
Phone
1-888-883-3313 (toll free)
TTY: 519 883 5589
Fax (for patient-related information and referrals)
519-883-5555 (Waterloo Region)
519-623-5068 (Cambridge-North Dumfries)
519-823-8682 (Guelph and Wellington County)
Locations
Home and Community Care Offices
Cambridge Office
73 Water Street North, Suite 501, Cambridge ON N1R 7L6
Guelph Office
1 Stone Road West, Guelph ON N1G 4Y2
Waterloo Office
141 Weber Street South, Waterloo, ON N2J 2A9
Hospital locations
Cambridge Memorial Hospital, 700 Coronation Boulevard, Cambridge ON N1R 3G2
Freeport Health Centre, 3570 King Street East, Kitchener ON, N2P 2G5
Grand River Hospital, 835 King Street West, Kitchener ON, N2G 1G3
Groves Memorial Community Hospital (Wellington Health Care Alliance), 131 Frederick Campbell Street, Fergus ON, N1M 0H3
Guelph General Hospital, 115 Delhi Street, Guelph ON N1E 4J4
Louise Marshall Hospital (Wellington Health Care Alliance), 630 Dublin Street, Mount Forest ON, N0G 2L3
Palmerston & District Hospital (Wellington Health Care Alliance), 500 White Road, Palmerston ON, N0G 2P0
St. Joseph's Health Centre, 100 Westmount Road, Guelph ON, N1H 5H8
St. Mary's General Hospital, 911 Queen's Boulevard, Kitchener ON, N2M 1B2
Feedback
Patient Complaints, Concerns and Compliments
All Other Business
8:30am to 4:30pm (business office)
Phone
1-888-883-3313 (toll free)
TTY: 519 883 5589
Media Inquiries
Email the Communications Teams
519-640-2594
Corporate Office and Mailing Address
141 Weber Street South, Waterloo ON, N2J 2A9
DO NOT enter any Personal Health Information into the below form.
Please be advised that the contact form below is not for patient information or home and community care inquiries. DO NOT enter any Personal Health Information into the form below. Instead, please call 1-888-883-3313 or TTY at 519-883-5589. Calls are answered 8:30am to 8:30pm, 7 days per week (or you can leave a message after hours).
If your request is urgent and requires immediate medical attention please call 911 or present yourself to your local hospital emergency.
Typically we will respond to you within 72 hours. However, this account is not checked on weekends or statutory holidays.
If you wish to submit patient feedback, please visit our feedback page.
