For medical emergencies, please call 911 or go to your local emergency room.
Patient Information Referrals
8:30am to 8:30pm (via phone and fax)
Phone
310 2222 (in Ontario without dialing an area code)
1-888-883-3313 (toll free)
TTY: 519 883 5589
Fax (for patient-related information and referrals)
519-883-5555 (Waterloo Region)
519-623-5068 (Cambridge-North Dumfries)
519-823-8682 (Guelph and Wellington County)
Locations
Home and Community Care Offices
Cambridge Office
73 Water Street North, Suite 501, Cambridge ON N1R 7L6
Guelph Office
450 Speedvale Avenue West, Suite 201 , Guelph ON N1H 7G7
Waterloo Office
141 Weber Street South, Waterloo, ON N2J 2A9
Hospital locations
Cambridge Memorial Hospital, 700 Coronation Boulevard, Cambridge ON N1R 3G2
Freeport Health Centre, 3570 King Street East, Kitchener ON, N2P 2G5
Grand River Hospital, 835 King Street West, Kitchener ON, N2G 1G3
Groves Memorial Community Hospital (Wellington Health Care Alliance), 235 Union Street, Fergus ON, N1M 1W3
Guelph General Hospital, 115 Delhi Street, Guelph ON N1E 4J4
Louise Marshall Hospital (Wellington Health Care Alliance), 630 Dublin Street, Mount Forest ON, N0G 2L3
Palmerston & District Hospital (Wellington Health Care Alliance), 500 White Road, Palmerston ON, N0G 2P0
St. Joseph's Health Centre, 100 Westmount Road, Guelph ON, N1H 5H8
St. Mary's General Hospital, 911 Queen's Boulevard, Kitchener ON, N2M 1B2
Feedback
Patient Complaints, Concerns and Compliments
All Other Business
8:30am to 4:30pm (business office)
Phone
310 2222 (in Ontario without dialing an area code)
1-888-883-3313 (toll free)
TTY: 519 883 5589
Media Inquiries
Sharon Ord, Lead - Communications and Community Engagement
226-218-4052 (mobile)
Corporate Office and Mailing Address
141 Weber Street South, Waterloo ON, N2J 2A9
DO NOT enter any Personal Health Information into the below form.
Please note that this form is not intended for
patient feedback, however, some of the information that you submit to our organization may
qualify as Personal Health Information under the Personal Health Information
Protection Act. Please note that our information practices with respect to
Personal Health Information are available to be reviewed in our privacy policy.
If you wish to submit patient feedback, please visit our feedback page.
If your request is urgent please call 888 883 3313.
TTY: 519 883 5589
Calls are answered 8:30am to 8:30 pm, 7 days per week (or you can leave a message after hours).
