Access Other Information
Under the Freedom of Information and Protection of Privacy Act (opens in a new tab) (FIPPA), anyone may ask to review or receive a copy of a record in our custody and control. This type of request is referred to as an access request.
There are two types of records you can request:
- Personal information
- General records
Learn how to request access to your health information »
Before you request access to information, please browse the content below. You may also ask questions or raise concerns about your request by contacting your local privacy officer.
How to make an access request
Freedom of Information requests must be made in writing and must be accompanied by a $5.00 application fee. Please include enough detail on the form to allow our staff to find the information. If we don’t have enough detail to process the request, we will contact you to clarify the request.
Mail your completed form and $5.00 application fee (by cheque or money order payable to ‘Minister of Finance’) to:
Ontario Health atHome – Chief Privacy Officer
15 Sperling Drive, Suite 100,
Barrie, ON L4M 6K9
Requests which are emailed will not be processed until the $5.00 application fee has been received.
We are committed to making your information available in a format that is accessible to you. If you require specific accommodation, please let us know.
Fees which may apply to your request
The following fees may be applied to your request.
| Photocopying and Computer Printouts | $0.20 per page |
| Searching for records | General records: $7.50 for every 15 minutes Personal information: No fee |
| Preparing the record for disclosure | General records: $7.50 for every 15 minutes Personal information: No fee |
| CD, DVD, USB | $10.00 each |
| Developing a computer program to retrieve the information | $15.00 for every 15 minutes |
| Third party costs incurred to locate, retrieve, process, copy or ship records | Actual costs |
If fees apply, we will provide you with an estimate. A 50 percent deposit may be required before we proceed with your request.
If fees apply but you would like to request a waiver, you must provide a written request to have some or all of the fees waived. Your statement must explain how paying the fees will cause you financial hardship. Submit this request along with your request form.
How we respond to your request
We will acknowledge your request and, if necessary, seek further clarification.
You will receive a letter stating our decision about the release of information within 30 days. The legislation allows for extensions to this timeframe in certain circumstances. If applicable, the letter will also describe your right to appeal our decision and how to initiate an appeal, if applicable.
Records can be released in person, via courier or through a secure electronic method once applicable fees have been paid.
Find more information about Freedom of Information requests (opens in a new tab)
For requests or inquiries, please contact us at:
Email: FOI@ontariohealthathome.ca
Phone: 1-800-263-3877 ext. 3242
