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2017 MOH Memorandum of Understanding

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2017-2018 Financial Statements – English

2017-2018 Financial Statements – French

2017-2018 NSM LHIN Audited Financial Statements – English

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

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2018-2019 Financial Statements – English

2018-2019 Financial Statements – English

2018-2019 Financial Statements – French

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

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2019-2020 Financial Statements – English

2019-2020 Financial Statements – English

2019-2020 Financial Statements – English

2019-2020 Financial Statements – French

Home and Community Care Support Services Erie St. Clair is committed to providing a respectful, accessible and inclusive environment for all patients, employees, partners and public.

This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

2020-2021 Financial Statement – English

2020-2021 Financial Statements – English

2020-2021 Financial Statements – French

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This report includes information about health system planning and funding functions that were transferred to Ontario Health on April 1, 2021.

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2021 MOH Memorandum of Understanding

2021 MOH Memorandum of Understanding

2021-2022 Financial Statements – English

2021-2022 Financial Statements – English

2021-2022 Financial Statements – English

2021-2022 Financial Statements – French

Home and Community Care Support Services’ Interim Business Planning Document for 2021-2022.

Home and Community Care Support Services’ People Strategy is our roadmap to help shape the way we lead, engage and develop our people to enhance our organization.

2021-22 Waterloo Wellington Audited Financial Statement – French

2021-22 Toronto Central Audited Financial Statement – French

2021-22 Champlain Audited Financial Statement – French

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2021-22 Financial Statements – English

2021-22 Financial Statements – French

Home and Community Care Support Services’ 2022-2023 Mandate Letter.

Home and Community Care Support Services’ Annual Business Plan for the 2022-2023 fiscal year.

Home and Community Care Support Services’ Annual Business Plan for the 2023-24 fiscal year.

Home and Community Care Support Services’ 2023-2024 Mandate Letter.

Statement of financial position for Central East as at March 31, 2024

Statement of financial position for Central area as at March 31, 2024

Statement of financial position for Champlain as at March 31, 2024

Statement of financial position for Central West as at March 31, 2024

Statement of financial position for Erie St. Clair as at March 31, 2024

Statement of financial position for Hamilton Niagara Haldimand Brant as at March 31, 2024

Statement of financial position for Mississauga Halton as at March 31, 2024

Statement of financial position for North East as at March 31, 2024

Statement of financial position for North Simcoe Muskoka as at March 31, 2024

Statement of financial position for North West as at March 31, 2024

Statement of financial position for South East as at March 31, 2024

Statement of financial position for South West as at March 31, 2024

Statement of financial position for Toronto Central as at March 31, 2024

Statement of financial position for Waterloo Wellington as at March 31, 2024

L’état de la situation financière au 31 mars 2024 du Centre

L’état de la situation financière au 31 mars 2024 de Champlain

L’état de la situation financière au 31 mars 2024 d’Érié St-Clair

L’état de la situation financière au 31 mars 2024 de Hamilton Niagara Haldimand Brant

L’état de la situation financière au 31 mars 2024 de Mississauga Halton

L’état de la situation financière au 31 mars 2024 du Nord-Est

L’état de la situation financière au 31 mars 2024 de de Simcoe Nord Muskoka

L’état de la situation financière au 31 mars 2024 du Centre-Ouest

L’état de la situation financière au 31 mars 2024 du Nord-Ouest

L’état de la situation financière au 31 mars 2024 du Sud-Est

L’état de la situation financière au 31 mars 2024 de du Sud-Ouest

L’état de la situation financière au 31 mars 2024 du Centre-Toronto

L’état de la situation financière au 31 mars 2024 de Waterloo Wellington

L’état de la situation financière au 31 mars 2024 du Centre-Est

Letter of mandate outlining government’s 2024-25 priorities for Home and Community Care Support Services organizations.

Our fourth Annual Business Plan, since our inception in July of 2021, builds on our accomplishments to date, while also focusing on our future transition into a new organization and role within the health care system.

Priorités du gouvernement pour les organismes de services de soutien à domicile et en milieu communautaire pour 2024-2025.

554C – General Rehabilitation Management Service Matrix

554D – Low Intensity Rehabilitation Management Service Matrix

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The annual Above and Beyond Caregiver Recognition Program celebrates and honours caregivers (family members, friends, neighbours, etc.) whose kindness, dedication, and support enables people to live at home despite the impacts of age, illness or disability. The program is designed to recognize caregivers that live the Ontario Health atHome Values of collaboration, respect, integrity and excellence.

Poster promoting ABC Caregiver Recognition Program in French

The Above and Beyond -Caregiver Recognition Program celebrates and honours caregivers (family members, friends, neighbours, etc.) whose kindness, dedication, and support enables people to live at home despite the impacts of age, illness or disability.

Home and Community Care Support Services is proud to launch our second annual Above and Beyond, Caregiver Recognition Program

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Cherchez-vous un médecin ou un infirmier praticien?
Vous pouvez trouver un fournisseur de services de soins de santé familiale en un seul coup de fil. Notre équipe de coordonnateurs de soins identifie des médecins et des infirmiers praticiens dans votre communauté qui acceptent de nouveaux patients, et elle les met en contact avec des personnes qui cherchent un fournisseur de services de soins de santé.

Accessibility Annual Status Report 2021 – English

Accessibility AODA Multi-Year 2017-2021 – English

Accessibility AODA Status Report – English

Accessibility AODA Status Report – French

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

Important Note: Please follow these instructions (opens in a new tab) to access the report.

Public organizations, non-profits, and private businesses must complete an AODA (opens in a new tab) compliance report. This report is a way to make sure that organizations are on track with the goal of making a fully accessible province by 2025. This report confirms that businesses have met their AODA needs (opens in a new tab) .

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Accessibility Customer Service Policy – English

Accessibility Customer Service Policy – English

Accessibility for Employees with Disabilities Policy

The purpose of this policy is to outline the practices and procedures in place at Ontario Health atHome (OHaH) to help identify and remove barriers that impede a person’s ability to access care and services. This includes clients, customers, families, staff and members of Ontario Health atHome communities.

This multi-year Accessibility Plan outlines Home and Community Care Support Services Central’s strategy to prevent and remove barriers and improve opportunities for people with disabilities.

Accessibility Multi-Year Plan 2021 – English

Accessibility Multi-Year Plan 2021 – French

In 2005, the government of Ontario passed the Accessibility for Ontarians with Disability Act
(the “AODA”). It is the goal of the Ontario government to make Ontario accessible by 2025.
The Integrated Accessibility Standards Regulations (“IASR”) under the AODA that require
that effective January 1, 2013, Home and Community Care Support Services Central East
(formerly the Central East Local Health Integration Network (Central East LHIN)) establish,
implement, maintain and document a multi-year accessibility plan which outlines the
organization’s strategy to prevent and remove barriers for persons with disabilities and to
meet its requirements under the IASR

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Accessibility Policy Customer Service

Accessibility for Ontarians with Disabilities. The Accessibility for Ontarians with Disabilities Act, 2005 (the AODA) is a provincial act with the purpose of developing, implementing and enforcing accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises. Under the AODA, Ontario Regulation 429/07 entitled “Accessibility Standards for Customer Service” establishes accessibility standards specific to customer service and the provision of goods and services to the public.

Home and Community Care Support Services Central East is required to meet the requirements of accessibility standards established by the AODA. This policy applies to all staff, volunteers and similar parties who deal with the public.

Accessibility Policy Integrated Accessibility Standards

Accessibility for Ontarians with Disabilities Act, 2005. Integrated Accessibility Standard – Statement of Commitment

Policy:
Home and Community Care Support Services Central East will sign and post annually a Statement of
Commitment as directed in the Accessibility for Ontarians with Disabilities Act, 2005 (AODA).

Purpose:
To meet the requirements of the Integrated Accessibility Standards, Ontario Regulation set forth under
the Accessibility for Ontarians with Disabilities Act, 2005

Accessibility Standard AODA Policy – English

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Progress towards the goals identified in the multi-year accessibility plan are outlined in this Annual Status Report for the Central region.

Policy and Procedure – Accessible Customer Service – Use of Service Animals by Persons with Disabilities

Policy and Procedure – Accessible Customer Service – Use of Support Persons by Persons with Disabilities

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Accessible Employment Policy – English

To ensure compliance with the Ontario Health atHome in the area of North West duty to accommodate disability and maintain an environment of equal opportunity and treatment.
SCOPE:
This policy applies to all employees in all employment categories, full-time regular, part-time regular, contract, student and intern, board members, and volunteers. This policy is intended to supplement Collective Agreement Language, and will not contradict or supersede such language. Where Collective Agreement Language is absent, this policy will govern.

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Centralized Intake & Referral in Toronto
Participating Specialty Hospitals within Toronto Central
– Baycrest
– Centre for Addiction and Mental Health (CAMH)
– Toronto Rehabilitation Institute (TRI)

Adult Day Programs offer social, recreational and therapeutic opportunities for frail elderly as well as individuals experiencing memory loss. They are designed for seniors who need regular assistance and who are lonely and benefit from socializing with others. Participants currently live at home.

Information about Adult Day Services and Assisted Living in the Central area

Referral form for administering COVID-19 antivirals in North West community.

Ministry of Health only provides coverage for a maximum of three doses for an eligible patient.
Determining and providing proof of patient eligibility for IV Remdesivir therapy is the Prescriber’s responsibility, namely:
The individual does not require hospitalization;
AND the individual cannot take Paxlovid (nirmatrelvir and ritonavir), e.g., due to a drug interaction or contraindication;
AND the individual has a positive COVID-19 test result (molecular or rapid antigen) and has had symptoms for fewerthan 8 days at the time treatment is initiated (dose 1).

WW Adult Mental Health Services_ENG

Orders are processed between 8 am– 8pm, 7days/week and require a minimum 4-hour turn around window.
Ontario Health atHome uses a Clinic First Approach to service delivery.

Adult Speech Language Pathology Referral Form

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Aminoglycoside Screening Algorithm

Aminoglycoside/Vancomycin Referral: Serum Monitoring – South East

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Annual Accessibility Statement

Home And Community Care Support Services Central East Accessibility for Ontarians with Disabilities Act Annual Status Report 2022.

According to the Home and Community Care Support Services Central East Multi-year Accessibility Plan, all requirements within this plan are met within the mandatory timelines for 2010-2025. Home and Community Care Support Services Central East continues to evolve the following:

• Ensuring website and web content is accessible based on the IASR requirements.
• Identifying and removing barriers.
• Upon request, meet the needs of those with accommodation requirements, both internally and
externally.
• Ensure documents developed meet accessibility criteria.
• Continuously receive and respond to feedback in an accessible manner. Feedback is welcomed
for continuous service improvements.
• Continuously improve and advance accessibility practices for both internal and external stakeholders

Home and Community Care Support Services Champlain provides an Annual Status Report as part of our Multi-Year Accessibility Plan. The Report provides an update on the progress towards the Plan’s goals and milestones.

Policy and Procedure – Accessibility for Ontarians with Disabilities Accessible Customer Service and Integrated Accessibility Standards

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AODA Annual Status Report 2021 – French

Home and Community Care Support Services Champlain provides an Annual Status Report as part of our Multi-Year Accessibility Plan. The Annual Status Report provides an update on the progress towards the Plan’s goals and milestones.

Home and Community Care Support Services South East Annual Status Report provides for 2023

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AODA Multi-Year Accessibility Plan – French

The Ontario Health atHome in the area of North West is required to meet obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). The purpose of the Act is to develop, implement and enforce accessibility standards in order to achieve accessibility for persons with disabilities with respect to goods, services, facilities, accommodation, employment, buildings, structures and premises.
This policy is intended to meet the requirements of the Customer Service Standard, the Information and Communications Standard, the Employment Standard, and components of the Design of Public Spaces Standard, included in the Integrated Accessibility Standards under the Accessibility for Ontarians with Disabilities Act, 2005.

AODA Policy Statement – French

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Instructions

Form provided by the Ministry of Long-Term Care under the Fixing Long-Term Care Act, 2021.

If you wish to be admitted to a long-term care (LTC) home, you must fill out this form. This information is required by Ontario Health atHome, the designated placement co-ordinator for LTC homes, to determine if you are eligible for admission. Ontario Health atHome may collect additional personal health information from your health care providers
for the purpose of determining your eligibility. Ontario Health atHome may also use and disclose the information for the same purpose.

Application for School Health Support Services for the PDSB, DPCDSB, UGDSB, YRDSB, YRCDSB, TDSB, TCDSB, and other school boards

Home and Community Care Support Services Announces the Appointment of a
New Board of Directors

Statement of financial position for Waterloo Wellington as at June 27, 2024

Statement of financial position for Toronto Central as at June 27, 2024

Statement of financial position for South West as at June 27, 2024

Statement of financial position for South East as at June 27, 2024

Statement of financial position for North West as at June 27, 2024

Statement of financial position for North Simcoe Muskoka as at June 27, 2024

Statement of financial position for North East as at June 27, 2024

Statement of financial position for Mississauga Halton as at June 27, 2024

Statement of financial position for Hamilton Niagara Haldimand Brant as at June 27, 2024

Statement of financial position for Erie St. Clair as at June 27, 2024

Statement of financial position for Central West as at June 27, 2024

Statement of financial position for Champlain as at June 27, 2024

Statement of financial position for Central as at June 27, 2024

Statement of financial position for Central East as at June 27, 2024

Through our Available Retirement Care Home Enhanced Supports (ARCHES) to Care Beds Program, we are able to help you move from the hospital to a retirement residence with enhanced supports where you can make important decisions about your future care and living arrangements.

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Assessment service plan form – fillable

The Assisted Living Services for High-Risk Seniors program supports eligible seniors to live independently for as long as possible by providing them with community-based services.
Regardless of where you live, this program can deliver personal support services when you need them: scheduled during the day, evening or overnight, with on-call support available 24/7. Since the program is publicly funded, there is no cost to you.

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Services de soutien à domicile et en milieu communautaire est fer de lancer de notre 2e annuel Au-delà du devoir – Programme de reconnaissance de soignants

Le Programme de reconnaissance de soignants « Au-delà du devoir » vise à célébrer les soignants non rémunérés dont le dévouement, la gentillesse et le soutien permettent aux gens de vivre dans la communauté malgré des problèmes liés à la vieillesse, à une maladie ou à un handicap.

Audited Financial Statement 2017-18 – English

Audited Financial Statement 2018-19 – English

Audited Financial Statement 2018-19 – English

Audited Financial Statement 2018-19 – French

Audited Financial Statement 2019-20 – English

Audited Financial Statement 2019-20 – English

Audited Financial Statement 2019-20 – French

Audited Financial Statement 2020-21 – English

Audited Financial Statement 2020-21 – English

Audited Financial Statement 2020-21 – French

Audited Financial Statement 2021-22 – English

Audited Financial Statement 2021-22 – English

Audited Financial Statement 2021-22 – French

Audited Financial Statement 2021-22 – French

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Audited financial statements 2017-2018

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Audited financial statements 2018-2019

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Audited financial statements 2019-2020

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Audited financial statements 2020-2021

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Audited financial statements 2021-2022

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Authorization for Release of Personal Health Information Form

While you are waiting for a nurse to assess your wound, Home and Community Support Services Erie St. Clair is providing you with supplies to help keep your wound clean, dry and protected.

Patient safety is our top priority. This information sheet is to help patients, families and caregivers understand bed safety and risks, including entrapment.
If you have any bed safety questions or concerns, please speak with your Care Coordinator.

Behavioural Specialized Unit Patient Information Sheet

Behavioural Specialized Units Patient Info Sheet

Behavioural Specialized Units (BSU) serve patients who have a primary diagnosis of dementia and/or significant behavioural disturbances that cannot be managed in the community or a regular long-term care home.

The Behavioural Support Outreach Team-Emergency Department (BSOT-ED) program works in partnership with Behaviour Support Ontario (BSO) services led by Baycrest Health Sciences. The BSOT-ED program connects patients and families with the broader BSO programs in addition to responding to ED referrals.

Behavioural Supports Outreach Programs (BSOT) general referral form for Toronto Central

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Board Expense Report for Q1 2022/23 Fiscal Year

Board Expense Report for Q1 2023/24 Fiscal Year

Home and Community Care Support Services Board of Directors Expense Report for Q1 2024/25 Fiscal Year

Board Expense Report for Q2 2023/24 Fiscal Year

Ontario Health atHome Posting of Travel, Meal and Hospitality Board of Directors Expense for Quarter 2 – Fiscal Year 2024/25

Board Expense Report for Q3 2023/24 Fiscal Year

Ontario Health atHome Posting of Travel, Meal and Hospitality Board of Directors Expense for Quarter 3 – Fiscal Year 2024/25

Board Expense Report for Q4 2021/22 Fiscal Year

Board Expenses Report for Q4 2022-23 Fiscal Year

Home and Community Care Support Services Board of Directors Expense Report for Q4 2023/24 Fiscal Year

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Central East Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Central Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Champlain Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Central West Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Hamilton Niagara Haldimand Brant Hamilton Niagara Haldimand Brant Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Mississauga Halton Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

North East Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

North West Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

South West Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Toronto Central Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Waterloo Wellington Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

Erie St. Clair Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2

North Simcoe Muskoka Broader Public Sector Accountability Act (BPSAA) Attestation | 2021-2022 – Q2